Leilani Sinclair
Hamilton,WKO
Summary
Dynamic team player with a proven track record at McDonald's, excelling in customer service and complaint resolution. Recognized for enhancing team efficiency through effective communication and training. Demonstrated strong cash handling skills while maintaining a clean and organized environment, contributing to a positive customer experience and increased satisfaction.
Overview
2010
2010
years of professional experience
Work History
Team Member
Kmart
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Housekeeping
Astra Motor Lodge
- Maintained a safe and clean living environment for residents through diligent housekeeping tasks.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Performed housekeeping tasks for a clean living environment conducive to healing.
- Followed company safety rules, lock-out tag-out procedures and good housekeeping practices.
- Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
- Improved team efficiency by implementing streamlined housekeeping processes and procedures.
- Streamlined housekeeping processes for improved cleanliness and efficiency in room turnover times.
- Improved housekeeping inspection quality by implementing efficient management protocols and checklists.
- Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Trained housekeeping staff on cleaning protocols.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Collaborated with other housekeeping staff members to complete larger projects efficiently as a team.
- Collaborated with housekeeping staff to guarantee timely room availability for arriving guests.
- Performed light housekeeping duties, maintaining a clean and safe environment for patients'' wellbeing.
- Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
- Collaborated with housekeeping staff to promptly address guest room concerns and special requests.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
- Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
- Collaborated with housekeeping staff to ensure clean and comfortable accommodations for guests.
- Coordinated with housekeeping staff to ensure timely room turnovers and optimal cleanliness.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Cafe Team Member
Bunnings
Team Member
Mcdonalds
Hamilton, WKO
11.2008 - 10.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Assisted in inventory management to prevent stock shortages and overages.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Improved customer satisfaction by quickly helping each person find desired items.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Developed marketing materials to promote in-store events and special promotions.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Increased sales through effective product placements and persuasive communication skills.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Reduced wait times for customers by implementing more efficient checkout process.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Flight Attending -
Sir George Seymour Travel & Tourism College
Hamilton, WKO2010
Ncea Level 2 -
Sacred Heart High School
Hamilton, WKO2008
Ncea Level 1 -
Fraser High School
Hamilton, WKO2006
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Heavy lifting
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Training and mentoring
- Complaint resolution
- Relationship building
- Order preparation
- Team building
- Sales expertise
- Facility cleaning
- Area and facility cleaning
- Continuous development
- Equipment operation
- Equipment maintenance
- Task prioritization
- Staff education and training
- Quality inspections
- Calculations and measurements
- Technical support
- Conflict resolution
- Social media expertise
- Chemical handling
- Willingness to learn
- Shipping and receiving
- Adaptability and flexibility
- Verbal and written communication
- Safety
- POS systems
- Workflow optimization
- Equipment inspection
- Upselling techniques
- Hospitality and accommodation
- Plate presentation
- Dependability and reliability
- Multitasking
- Active listening
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Decision-making
- Process improvement
- Written communication
- Audit reporting
- Teamwork
- Problem-solving abilities
- Reliability
- Team collaboration
- Team leadership
Timeline
Team Member
Mcdonalds
11.2008 - 10.2009
Team Member
Kmart
Housekeeping
Astra Motor Lodge
Cafe Team Member
Bunnings
Flight Attending -
Sir George Seymour Travel & Tourism College
Ncea Level 2 -
Sacred Heart High School
Ncea Level 1 -
Fraser High School