Leisha Ah Kuoi
AUCKLAND
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to community health . Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Service Manager CAMHS and Pacific Mental Health
Te Whatu Ora Counties Manukau
01.2022 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed customer loyalty programs to increase customer satisfaction.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Service Manager Maori Adult Community Mental Healt
Te Whatu Ora Counties Manukau
11.2019 - 01.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed customer loyalty programs to increase customer satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Service Development Lead CAMHS Crisis Team
Te Whatu Ora Counties Manukau
04.2018 - 12.2019
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Ensured smooth deployment of applications across various platforms by adhering to best practices in version control and release management.
- Increased customer satisfaction by actively seeking feedback from end-users and incorporating improvements into subsequent iterations.
- Spearheaded initiatives for code refactoring, significantly reducing maintenance costs while improving system reliability and stability.
- Played a vital role in the successful completion of multiple high-profile projects, ensuring flawless execution from conception to delivery.
- Reduced project timelines with efficient resource allocation and proactive risk management strategies.
Service Lead Regional Coordination Services
Te Whatu Ora Counties Manukau
08.2005 - 01.2017
- collaboration with Funders and Planners, NGO sector and PHO's to transform regional residential contracted services.
- engage service users, families and communities in accessing funded packages of care to look after their loved ones at home.
Education
Master of Arts - Health Management And Leadership
Massey University
Palmerston North, NZ12.2024
Master of Arts - Social Work
Massey University
Palmerston North, NZ12.2019
Bachelor of Arts - Psychology And Sociology
University of The South Pacific
Suva, Fiji12.2000
Skills
- Business Administration
- Continuous Improvement
- Staff Motivation
- Relationship Building
- Operational Efficiency
- Reliable and Responsible
- Team Leadership
- Project Management
- Multiple Priorities Management
Languages
Samoan
Native or Bilingual
Community Work
- Hospice Volunter
- PIC Niuean church member
- Support lead Niuean Fineone Hakupu Group
- Member of the PTA Marist College, Mt Albert.
References
Provided upon request
Timeline
Service Manager CAMHS and Pacific Mental Health
Te Whatu Ora Counties Manukau
01.2022 - Current
Service Manager Maori Adult Community Mental Healt
Te Whatu Ora Counties Manukau
11.2019 - 01.2022
Service Development Lead CAMHS Crisis Team
Te Whatu Ora Counties Manukau
04.2018 - 12.2019
Service Lead Regional Coordination Services
Te Whatu Ora Counties Manukau
08.2005 - 01.2017
Master of Arts - Health Management And Leadership
Massey University
Master of Arts - Social Work
Massey University
Bachelor of Arts - Psychology And Sociology
University of The South Pacific
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