Leiua APAULA LAULU
Swanson,AUK
Summary
Very passionate with Travel work and familiar with different aspects its surrounding. Meticulous Senior Travel Consultant offering 15-years background assisting individuals and groups in planning, organizing and booking travel domestically and internationally. Expertise in Travel and Airlines Committed to getting best deals by conducting travel cost analysis. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Missionary Worker
SISDAC CHURCH
Samoa, New Zealand
02.2021 - 07.2022
- Volunteered in overseas locations and in various roles.
- Missionary Visitations /Mission seminar invites
- Physical and Practical Trainings Trials
- Completed field mission overseas to assist native peoples in learning about WORD OF GOD Christian religion FAITH.
SENIOR TRAVEL CONSULTANT
Worldwide Tours And Travel
Pago Pago , American Samoa
03.2009 - 06.2019
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Used Galileo computer systems to print tickets and travel itineraries.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Handled sensitive personal data with discretion.
- Provided useful travel materials such as guides, maps and event programs.
- Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
- Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Senior Reservation Officer
Inter Island Airways
Faleolo Airport , Samoa
04.2008 - 02.2009
- Multitasker
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Served customers and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, night, weekend, and holiday shifts.
- Handled numerous calls per day for customers inquiries and concerns
- Developed team communications and information for meetings
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Used critical thinking to break down problems, evaluate solutions and make decisions
Senior Travel Consultant
Poponut Travel And Tours
Pago Pago , American Samoa
07.2005 - 08.2007
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information for Government of American Samoa.
- Travel visa assistance for individual passengers and for groups bookings.
- Used Sabre for airline ticket reservations.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget
Airport Passenger Service Officer
Polynesian Airlines
Faleolo International Airport , Samoa
10.2002 - 01.2005
- Check in passengers and handling visa travel
- Boarding flights on daily flights
- Special handling passengers
- UM assistance
- Worked flexible hours, night, weekend, and holiday shifts.
- Served customers and followed outlined and travel protocols
Education
Certificate in Computer Studies - Computer Studies
Samoa Polytechnic
Samoa11.2001
High School Diploma -
Church College of Samoa
Pesega Samoa11.1998
Skills
- Travel Cost Computation
- Travel Planning
- Travel Agent CMS
- Tour Package Sales
- Reservations Booking
- Government Travel
- Hotel Accommodations
- Accurate Reporting
- Travel Knowledge
- Hotel Booking
- Microsoft Word
Certification
Advance Ticketing and Reservation TRAVELPORT
Languages
English
Full Professional
Samoan
Native or Bilingual
Timeline
Missionary Worker
SISDAC CHURCH
02.2021 - 07.2022
SENIOR TRAVEL CONSULTANT
Worldwide Tours And Travel
03.2009 - 06.2019
Senior Reservation Officer
Inter Island Airways
04.2008 - 02.2009
Senior Travel Consultant
Poponut Travel And Tours
07.2005 - 08.2007
Airport Passenger Service Officer
Polynesian Airlines
10.2002 - 01.2005
Certificate in Computer Studies - Computer Studies
Samoa Polytechnic
High School Diploma -
Church College of Samoa
REFERENCE
JERRY FERNANDEZ
CEO Worldwide Tours and Travel
6847331053
solidcorp@yahoo.com
PARVIND PRASAD
Former TRAVELPORT IT
0210265112
prvtech@yahoo.co.nz
PASTOR MEKI FESOLAI
HEAD OF EAST DIVISION SISDAC
0277460005
mekifesolai@gmail.com
REFERENCE
JERRY FERNANDEZ
CEO Worldwide Tours and Travel
6847331053
solidcorp@yahoo.com
PARVIND PRASAD
Former TRAVELPORT IT
0210265112
prvtech@yahoo.co.nz
PASTOR MEKI FESOLAI
HEAD OF EAST DIVISION SISDAC
0277460005
mekifesolai@gmail.com
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