Lela Luey
Mount Roskill,Auckland
Summary
As a bilingual travel agent with over 1.5 years of administrative experience working with well-known agencies, I have excelled in providing services to diverse clientele, including private, global, and corporate customers. My career in travel and hospitality has equipped me with the ability to thrive in fast-paced, deadline-driven environments, and handle multiple projects with accuracy and efficiency. My language skills and experience in culturally diverse settings are assets I am eager to bring to your team.
Overview
6
6
years of professional experience
Work History
Tour Coordinator
JTB NEW ZEALAND
AUCKLAND , NEW ZEALAND
06.2023 - Current
- Collaborated with notable clients like University of Auckland and Yamaha Group to plan and execute travel itineraries.
- Managed massive group bookings for hotels, buses, and meeting rooms, alongside negotiating terms to best suit client needs.
- Ensured accuracy in financial aspects, including quoting tour costs and invoice verification.
- Addressed client queries regarding destinations, offering necessary guidance and updates on itinerary changes.
- Handled guest payments and maintained diligent financial records.
Prioritized tasks effectively to meet challenging deadlines. - Demonstrated meticulous attention to detail in managing high volume of bookings.
- Conducted in-depth research to tailor travel solutions that align with client preferences and budgets.
- Actively participated in offline inspections at various hotels and tourism attractions, gaining deeper product knowledge and establishing strong business relationships with key suppliers.
- Enhanced company visibility and promoted New Zealand tourism by creating PowerPoint presentations, photography, managing company's Instagram account, and blogging
Census Operation Administrator
Persolkelly
07.2022 - 06.2023
- Support over 25+ HR staffs with routine office administration tasks such as updating employee records, organizing files and answering phone calls.
- Ensured compliance (MOJ and NZ Police checks)with labour law and employment legislation for 2500+ confidential candidates.
- Managed entire onboarding and offboarding process, meticulously investigating API documentation to troubleshoot errors and ensure accurate utilization of data parameters in requests, ensured completion of all pre-employment processes and forms with precision.
- Responded to client queries regarding payroll, PAYE, and completion payment, escalating complex queries to senior members of time as required.
- Reviewed and process employee expenses and overtime claim.
- Maintained accurate records of annual leave, sick leave, maternity leave and paternity leave.
- Maintained accurate and confidential payroll records
Floor Assistant
Clifton Associates
08.2021 - 04.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Office Assistant Intern
Kintetsu International Express (Oceania) Pty Ltd
03.2018 - 06.2019
- Confirmed 100+customer names with airlines/hotels
- Produced brochures and internet-based information
- Created detailed itineraries using programs such as Microsoft Word, Excel and Outlook to meet employer-specific budgets and deadlines.
- Communicated with the partnership hotels and updated what amenities are available at the hotels.
Education
Certificate in Adult & Tertiary Teaching
Te Wananga O Aotearoa
07.2022
Bachelor of Arts - Japanese Studies
Auckland University of Technology
07.2019
Skills
- Fluent in Mandarin , English and Japanese
- Community Engagement and Relationship Building skills
- Advanced in MS especially Excel including PivotTables and VLOOKUP
- Exceptional intercultural communication, problem solving and reporting skills
- Good knowledge of community agencies, systems and services
- Relationship building
Volunteer Experience
- Citizens Advice Bureau-receptionist(2022.05-present)Greet people and enquire what type of service they need.Collect and collate data about clients, either face-to-face or by using short forms and entering this information into online systems.
- Guide Japanese students to visit the entire campus. (2018.08)
- Himawari Kindergarten (2018.08-2018.09) Worked weekly as a volunteer interacting with Japanese speaking children and staff at the Japanese play group ‘Himawari Kindergarten’.
- Himawari festival (2016.10) Cashier.
- Japan Day (2016,2017) Distributed flats and introduced the product
- •Akiba-con (2016.04) Guidance.
Timeline
Tour Coordinator
JTB NEW ZEALAND
06.2023 - Current
Census Operation Administrator
Persolkelly
07.2022 - 06.2023
Floor Assistant
Clifton Associates
08.2021 - 04.2022
Office Assistant Intern
Kintetsu International Express (Oceania) Pty Ltd
03.2018 - 06.2019
Certificate in Adult & Tertiary Teaching
Te Wananga O Aotearoa
Bachelor of Arts - Japanese Studies
Auckland University of Technology
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