Lemasani Leota
Lower Hutt,WGN
Summary
Compassionate Case Manager experienced in employment and operational cases. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Case Manager
Work And Income Service Centre
11.2021 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Call Center Representative
StudyLink
11.2016 - 11.2021
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Security And Protective Services -
HLC LTD
Lower Hutt, NZ2014
Mc Girrs Training
Petone, NZ01.2010
Skills
- Resilient
- Great organisational skills
- Stakeholder engagement
- Excellent negotiation skills
- Diligent with Attention to Detail
- Team Training & Development
- Experience and knowledge within recruitment/employment industry
- SAS report, Art,CMS and Swift knowledge
Timeline
Case Manager
Work And Income Service Centre
11.2021 - Current
Call Center Representative
StudyLink
11.2016 - 11.2021
Security And Protective Services -
HLC LTD
Mc Girrs Training
Similar Profiles
Kelley AndrewsKelley Andrews
Full Time Mum at Work And Income Service CentreFull Time Mum at Work And Income Service Centre
Jhurnee-Rayne Rerepo Olsen-HovellJhurnee-Rayne Rerepo Olsen-Hovell
Part Time Cleaner. at Work And Income CentrePart Time Cleaner. at Work And Income Centre
Ngametua MatengaNgametua Matenga
Customer Service Representative at Ministry of Social Development - Work and IncomeCustomer Service Representative at Ministry of Social Development - Work and Income