Lemey Thesen
Auckland,NorthShore
Summary
Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency.
Dedicated to applying training, development and support.
Organized and dependable with a positive attitude.
Overview
14
14
years of professional experience
Work History
Assistant Regional Manager
Lumino The Dentist
Auckland, AUK
04.2023 - Current
- oversee multiple dental practices in a designated region
- responsible for the operational and financial success of the dental practices by meeting revenue and profitability goals
- ensure that the practices are providing high-quality care to their patients
- Foster strong relationships with employees, their development and ensuring long-term loyalty to the company.
- Ensure compliance with healthcare regulations, maintaining standards and best practice.
Multi-Site Practice Manager
Lumino The Dentist
Auckland, AUK
03.2021 - 04.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and debtors.
- Ordered all practice supplies and kept check on stock cost control.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice/business vision and values.
- Ensured compliance with healthcare regulations, maintaining standards and best practices.
- Trained interns and newly hired team members on office procedures and computer system.
Practice Manager
Lumino The Dentist
Auckland, AUK
01.2019 - 03.2021
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and debtors.
- Ordered all practice supplies and kept check on stock cost control.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice/business vision and values.
- Ensured compliance with healthcare regulations, maintaining standards and best practices.
- Trained interns and newly hired team members on office procedures and computer system.
Medical Receptionist
Lumino The Dentist
Auckland, AUK
05.2018 - 01.2019
- Coordinated patient appointment scheduling, payments and debtors.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Managed high call volumes, while maintaining a polite and professional demeanour.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
Clinical Data Coordinator
IQVIA
South-Africa
01.2015 - 12.2017
- Collaborated with cross-functional teams to ensure timely completion of clinical trials.
- Monitored ongoing studies closely.
- Streamlined data entry and review procedures for improved efficiency and reduced errors.
- Resolved data discrepancies through meticulous investigation and collaboration with relevant departments.
- Ensured compliance with regulatory requirements through diligent maintenance of essential documentation.
- Contributed to the successful completion of multiple high-profile clinical trials by staying organized and focused under pressure.
- Participated in quality assurance reviews to verify accuracy and reliability of data.
- Assisted with database upgrades and migrations by performing user acceptance testing.
Clinical Data Analyst
Parexel
South-Africa
01.2010 - 01.2015
- Collaborated with cross-functional teams to ensure timely completion of clinical trials.
- Monitored ongoing studies closely.
- Streamlined data entry and review procedures for improved efficiency and reduced errors.
- Resolved data discrepancies through meticulous investigation and collaboration with relevant departments.
- Ensured compliance with regulatory requirements through diligent maintenance of essential documentation.
- Contributed to the successful completion of multiple high-profile clinical trials by staying organized and focused under pressure.
- Participated in quality assurance reviews to verify accuracy and reliability of data.
- Assisted with database upgrades and migrations by performing user acceptance testing.
Education
Executive Diploma - Forensic Science
International Career Institute
12.2024
Skills
- Staff Training and Development
- Staff Management
- Operations Management
- Employee Performance Evaluations
- Policy Enforcement
- Compliance understanding
- Orientation and training
- Patient Customer Service
References
References available on request
Timeline
Assistant Regional Manager
Lumino The Dentist
04.2023 - Current
Multi-Site Practice Manager
Lumino The Dentist
03.2021 - 04.2023
Practice Manager
Lumino The Dentist
01.2019 - 03.2021
Medical Receptionist
Lumino The Dentist
05.2018 - 01.2019
Clinical Data Coordinator
IQVIA
01.2015 - 12.2017
Clinical Data Analyst
Parexel
01.2010 - 01.2015
Executive Diploma - Forensic Science
International Career Institute