Lena Howard
Wakerley,QLD
Summary
Looking to obtain a Senior Management position in an organisation that requires a professional with in depth knowledge of the property market, strong lease negotiation and ability to increase revenue through efficient management of property. I am a highly motivated individual with extensive experience in the real estate industry who is looking for a role where I can develop and have the opportunity for growth. I have worked on a diverse portfolio of assets including Hospitals and Airports and now is the time to move into a senior role where I can utilise my knowledge and skills further. I am enthusiastic, motivated, and extremely capable person who is always willing to do more and think outside the box. I look forward to the opportunity to becoming an asset to your organisation.
Overview
13
13
years of professional experience
Work History
Senior Property Manager
Brookfield Commercial Operations
Brisbane
02.2021 - Current
- Drive and coordinate the asset strategy with the internal and external leasing teams
- Coordinate and collate all marketing material for leasing campaigns with reviews and recommendations
- Liaise with the Asset Manager on upcoming tenant expiries and drive the renewal process
- Active tenant engagement to ensure lease renewal and retention
- Regular engagement with agents to establish market conditions and drivers for successful leasing deals
- Prepare and submit annually to the Client in the format approved by the Client(s), for approval
- (MRI, Cougar, TM1)
- Budget which details revenue, costs and projected works over the next 10 years
- Reforecasting in conjunction with Senior Property Accountant
- Maintain tenancy schedule relating to each lease
- Maintain a lease status schedule of all documentation
- Ensure all leases are executed in a timely manner and where appropriate, registered and stamped
- Arrange execution of documents with supporting documentation
- Maintain the register for all original leases, licenses and bank guarantees and arrange for their storage as per Client(s) request
- Ensure tenants comply with all lease commitments
- Maintain a register of tenants public liability and other insurances required under the leases
- Maintain the register of bank guarantees and other tenant securities
- Obtain copies of current certificates of currency for public liability insurance
- Manage the leasing of the property in accordance with the Asset Plan/Business Plan and a property-specific leasing strategy
- Administer Building Rules and Regulations (and prepare variation where / when required)
- Prepare and administer building/tenancy fit-out guides
- Monitor and make recommendations on changes to legislation which may affect the property and assist in the negotiation and drafting of legal documents
- Manage the resolution of disputes and manage and co-ordinate external legal counsel
- Make recommendations in respect of capital works required to maximise the long term income of the property and submit annual reports and costs as part of the Annual Business Plan
- Manage and coordinate capital works projects including projects that form part of the repositioning strategy
- Reporting on progress of works to the broader team
- Identify and report to the Client(s) on any items which require Capital Expenditure which occur outside the Business Plan but which must be carried out in the interest of protecting the Client or its tenant's assets or safety
- Work with the Senior Facilities Manager on the following
- Develop, implement and regularly update risk management systems which identify major property risks including asset liability (WHS) fire safety and essential services, environment
- Develop a detailed risk management strategy which includes seeking indemnities through documentation from subcontractor's e.g: cleaning, security, air conditioning and structural engineering
- Conduct regular inspection of the property to identify risk areas and address within a timely manner
- Ensure the property accounting team arrange for the proper receipt, handling and prompt disbursement of all funds and manage the records and accounts of the property in accordance with the relevant approved standards
- Collect all moneys owed to Client(s) in a timely manner, and
- Arrange for approved letters to be issued to the tenants and instigate debt recovery as per Client(s) instructions
- Provide monthly reports for the property as noted in the Management Agreement to the format and timetable advised by the Client
- Chair the Monthly Management meetings with key stakeholders and ensure minutes are accurate and distributed
- Monitor and review Budgets and Reforecast as required and update Business Plan as required
- Provide relevant information to allow reporting to appropriate benchmarking
- Monitor the delivery of the Building Services and delegate
- Process all incident reports, insurance and legal claims
- Monitor and review the scopes of work for major services
- Monitor the developments and implementation of preventative plan maintenance systems
- Enforce compliance with all contracts and arrangements in relation to the property
- Ensure that the appropriate certification as required by the various authorities in relation to maintenance of essential services
- Management of team
- Senior Facilities Manager
- Facilities Manager
- Facilities Coordinator
- Assistant Property Manager
- Accountant
- Ensure the reporting and actioning of the tenants property related requests or complaints is maintained through tenant portal and is managed by the facilities management team in a timely manner
- Regularly liaise with tenants and customers keeping them informed of events and dealing promptly and reasonably with complaints, correspondence, and requests
- Ensure that services required to specific tenants are as per the lease
- Quarterly Tenant Meetings.
- Negotiated contracts with vendors for the maintenance of properties.
Senior Commercial Property Manager
Brisbane Airport Corporation - BNE Property
Brisbane
01.2019 - 02.2021
- Management of Commercial, Industrial and Retail assets worth over $100 million in revenue annually
- Lease negotiations/renewals
- Leasing strategies
- Preparing all documentation for new leases, licenses, renewals and liaise with internal and external legal teams
- Preparation of Financial statements and reports
- Identify capital and maintenance projects
- Capex proposals and forecasting
- Contractor management
- Master Planning for future developments
- Future Development strategies for Industrial and Commercial
- Develop asset repositioning strategies
- Evaluated bids from contractors before authorising construction projects within managed properties.
- Work closely with internal and external stakeholders such as leasing agents, solicitors, insurers, valuers to maintain the company's objectives
- Collate all documents for settlement and attend settlement handover
- Coordinate and attend monthly key stakeholder meetings
- Writing and submitting Board Papers
- Monthly General Manager reports on lease renewals
- Building and maintaining strong relationships with tenants with a focus on client service delivery, retention and sourcing new business opportunities and developments
- Attend WHS inspections of Developments prior to PC
- Defect walk through of new developments prior to PC
- Management of the facilities team/contractors/tenants during DLP
- Liaise with the Development team when property is ready to handover
- Supervision and management of tenancy fit-outs and make-goods
- Driving operational efficiency and WHS
- Develop, control and manage annual budgets, identifying and explain variances
- Forecasting
- Accrual and Cash accounting
- Lease management in MRI
- Processing annual rent reviews and market reviews
- Strict management of rental arrears
- Management of tenant Insurances and Bank Guarantees
- Overseeing contractor and service provider works, ensuring properties are well managed and presented
- Perform regular inspections of assets to ensure that the portfolio presents well and is being maintained
- Supervise & liaise with Facilities Managers on assigned properties
- Review of maintenance contracts
- Tender reviews of service contracts
- Preparation of monthly reports
- Outgoings reconciliations
- Marketing initiatives
- Ensure all statutory requirements are being met
- Representation on the customer experience working group
- Operational management of individual property manager's KPI's.
Senior Property Manager
Raine and Horne Commercial Brisbane North
02.2017 - 01.2019
- Portfolio of 65 Assets and in excess of 190 tenants
- Review and finalise Leases from Solicitors
- Marketing plans
- Outgoings forecasts and reconciliation
- Assessing Market rents and incentives
- Collating comparable market rent papers for approval
- Liaise with the leasing team
- Collating and forecasting of Opex/Capex Budgets
- Instructing Accounts on
- Direct Recharges
- Rent reviews - Fixed and CPI
- Rental arrears
- Rental adjustments
- New Lease and Lease renewals
- Management of Rental Arrears
- Analyse and review the following reports
- Budget v Actuals
- Variances
- Tenancy schedules
- Accounts Receivable and Accounts Payable
- Compiling owner reports on a monthly basis
- Raising and approving Work Orders/Purchase orders in Console
- Maximising the asset through presentation standards
- Project Management of Tenant Fit Outs
- Project management of Capex
- Fire Compliance
- Monitoring Service history on Lessor equipment
- Chairing Tenant meetings
- One on one tenant meetings on a regular basis
- One on one Owner catchups
- Sending tenant correspondence on a daily basis
- Monthly/Quarterly Inspections of all properties
- Risk Assessment Audits
- Proposing and Delivering Value Add projects for each asset
- Work within a Property Management team of 6 Staff.
Commercial Property Manager
Mirvac Group
04.2014 - 02.2017
- Management of 3 Assets in Brisbane CBD
- 2 owned and managed and 1 managed
- Monthly invoicing through MRI and ZetaDocs
- Sundry charges
- Monthly Forecasting in Cougar
- Leasing Assumptions and Opex
- Opex and Capex Budgets
- Outgoings forecasts and reconciliation
- Lease proposals
- Review and finalise Lease docs
- Lease administration
- Rent reviews - Fixed and CPI
- Assessing Market rents and incentives
- Management of Rental Arrears
- Accounts Receivable and Accounts Payable
- Compiling reports for external owners on a monthly basis (Managing agents)
- Raising and approving Purchase orders through MEX and MRI
- Capex proposals and forecasting
- Project Management of Tenant Fit Outs
- Project management of Capex
- Contractor management
- Building Maintenance requests through MEX
- Chairing Tenant meetings
- One on one tenant meetings on a regular basis
- Drafting and sending tenant correspondence on a daily basis
- Marketing plans
- Proposing Value Add projects for each asset and leading the projects to completion
- Building Repositioning Strategies
- Attend PCA Events
- Management of 4 Staff members
- Performance Review Plans and staff reviews in My Place
- Expense Management and Reconciliation through Concur.
Commercial Property Manager
Mater Health Services
02.2011 - 04.2014
- Accounts Receivable and Accounts Payable
- Property Management of 7 assets which include Private Health Centre's
- Building Maintenance- Requests and dispatch of contractors
- Contract management
- Approving ROM
- Contractor Access/Request for keys
- Signage requests
- Stakeholder notifications- via email and fax
- Regular meetings with all stakeholders
- Intranet Management
- Marketing plans
- Processing of ID Access card Applications
- Management of central email address
- Lease negotiations
- Rent arrears
- Rent Reviews
- Purchase order approval and monitoring
- Contractor management
- Review of fit out drawings
- Meeting request and diary management
- First point of call for all internal and external clients
- Processing Credit Application Forms
- Process Mapping
- HR forms and paperwork
- Support for staff of our department (100 in total)
- Project work.
Education
High School Diploma -
Alexandra Hills SHS
12-1998
Skills
- Excellent client service skills
- Ability to relate to a diverse range of people
- Asset Management skills
- Knowledge of vendor management
- Contract Administration
- Capital Projects Management
- Capital expenditures
- Project Management
- Project scopes
- Excellent time management and organisation skills
- High-level correspondence skills
- Database Entry and management
- High-level Lease negotiations
- Strong negotiation and conflict management skills
- High-Level Lease interpretation
- Privacy policy knowledge and adherence
- High-level Strategic planning
- Processing of lease documents, market reviews and rent reviews
- High- level budget/forecasting of OPEX and CAPEX
- Exceptional communication skills
- Legislation adherence for Retail, Commercial and Industrial leases
- Tenant Correspondence
- Ability to multi-task and meet deadlines
- Management of staff
Certificates And Training
- Diploma of Property Agency Services
- Real Estate Sales Certificate - Current
- Property Management Essentials
- Senior First Aid
- Cert II Swim teacher
- Sports Massage
- Dealing with Conflict
- Workplace Health and Safety
- Certificate 2 & 3 in Sport and Recreation Administration
- Etiquette and Dress (June-Dally Watkins)
- Queensland White Card
References
- Scott Douglas, 0419 214 992
- Fiona Eady, 0408 130 438
- Chris Kinder, 0438 176 893
Timeline
Senior Property Manager
Brookfield Commercial Operations
02.2021 - Current
Senior Commercial Property Manager
Brisbane Airport Corporation - BNE Property
01.2019 - 02.2021
Senior Property Manager
Raine and Horne Commercial Brisbane North
02.2017 - 01.2019
Commercial Property Manager
Mirvac Group
04.2014 - 02.2017
Commercial Property Manager
Mater Health Services
02.2011 - 04.2014
High School Diploma -
Alexandra Hills SHS
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