Lena McKelvie
Summary
I am a dedicated and hardworking individual with a strong background in customer service, known for my keen attention to detail. Over the past 12 years, I have honed my skills in the Beauty Industry, providing exceptional service and building excellent communication and interpersonal skills. Now, I am looking to transition into a new field where I can leverage my strengths and experience to make a positive impact. I am friendly, understanding, and enjoy working collaboratively within a team. I am now seeking part-time employment where I can contribute my skills and attributes across various roles to embark on a fresh career path.
Overview
12
12
years of professional experience
Work History
Sales Representative
Dyson Hair Wraps
01.2024
- Represented Dyson Hair Wraps, contracted through Brand Spanking, in department stores such as Sephora and Farmers
- Worked independently to promote and sell Dyson Hair Wraps, consistently meeting or exceeding sales targets
- Provided exceptional customer service by answering questions, offering personalised product recommendations, and conducting product demonstrations
- Set up and maintained attractive product displays to enhance customer engagement and drive sales
- Collaborated with store management and staff to ensure a seamless shopping experience for customers
- Collected and reported customer feedback to Brand Spanking and Dyson, aiding in product development and marketing strategies.
Waiter
SkyCity
01.2023
- Provided exceptional table service, including taking orders and delivering food and beverages to customers
- Managed bar duties such as preparing and serving drinks, including coffee.
Checkout Operator and Online Shopping Assistant
Countdown Waiheke Island (Now Woolworths NZ)
01.2022
- Operated checkout systems efficiently, handling transactions and providing customer service
- Assisted with online shopping orders, ensuring accurate and timely processing.
Checkout Operator and Online Shopping Assistant
Countdown Mt Eden (Now Woolworths NZ)
01.2019
- Operated checkout systems efficiently, handling transactions and providing customer service
- Assisted with online shopping orders, ensuring accurate and timely processing.
Checkout Operator
Countdown Mt Roskill (Now Woolworths NZ)
01.2019 - 01.2020
- Operated checkout systems efficiently, handling transactions and providing customer service.
Sales Assistant
Kmart St Lukes
01.2017 - 01.2018
- Provided customer service and support on the sales floor
- Assisted with stocking, organizing, and maintaining store displays
- Handled transactions and operated the cash register efficiently.
Spa Therapist
Spa Divine - Kumeu
01.2012 - 01.2015
- Performed a variety of massage techniques including body massages, hot stone massages, and bamboo massages
- Delivered comprehensive body treatments, facials, pedicures, manicures, and eye treatments
- Ensured a relaxing and therapeutic experience for clients through personalized service and attention to detail.
Spa Therapist
Spa Mollies - Ponsonby
01.2012 - 01.2014
- Provided a range of therapeutic services including body massages, facials, pedicures, manicures, and eye treatments
- Ensured exceptional client satisfaction through tailored treatments and personalized care.
Senior Beauty Therapist
Isis Spa - Newmarket
01.2008 - 01.2010
- Delivered a wide range of beauty and therapeutic services, including body massages, hot stone massages, body treatments, facials, pedicures, spray tans, microdermabrasion, manicures, and eye treatments
- Led and supervised a team of junior therapists, ensuring high standards of service and customer satisfaction
- Customised treatments to meet individual client needs, providing a luxurious and personalised spa experience.
Education
Barista Training -
SkyCity
Employment Preparation -
SENZ Training & Employment
Beauty Therapy College of New Zealand
Auckland, NZ01.2000
Skills
- Teamwork: Ability to work collaboratively within a team, fostering a positive and productive environment
- Hardworking: Dedicated and diligent in all tasks, consistently striving for excellence
- Excellent Communication: Strong verbal and written communication skills, ensuring clear and effective interactions
- Customer Service: Proven ability to deliver exceptional service, ensuring customer satisfaction
- Honest and Loyal: Reliable and trustworthy, with a strong sense of integrity and commitment
References
Available upon request from prospective employers demonstrating genuine interest in my candidacy.
Hobbies and Interests
- Socialising with Friends: Enjoy spending time with friends and engaging in social activities.
- Listening to Podcasts: Enthusiastic about exploring various topics through podcasts.
- Fitness Dancing: Passionate about staying active through dance-based fitness routines.
- Learning Hindi Language: Dedicated to expanding language skills and cultural understanding.
- Gym Workouts: Committed to maintaining physical health and fitness through regular gym sessions.
Timeline
Sales Representative
Dyson Hair Wraps
01.2024
Waiter
SkyCity
01.2023
Checkout Operator and Online Shopping Assistant
Countdown Waiheke Island (Now Woolworths NZ)
01.2022
Checkout Operator and Online Shopping Assistant
Countdown Mt Eden (Now Woolworths NZ)
01.2019
Checkout Operator
Countdown Mt Roskill (Now Woolworths NZ)
01.2019 - 01.2020
Sales Assistant
Kmart St Lukes
01.2017 - 01.2018
Spa Therapist
Spa Divine - Kumeu
01.2012 - 01.2015
Spa Therapist
Spa Mollies - Ponsonby
01.2012 - 01.2014
Senior Beauty Therapist
Isis Spa - Newmarket
01.2008 - 01.2010
Barista Training -
SkyCity
Employment Preparation -
SENZ Training & Employment
Beauty Therapy College of New Zealand