Lena Schoffel
Rakaia,CAN
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in this industry. Willing and adept at learning new technologies.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Fable Terrace Downs Resort
08.2021 - Current
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Packhouse Assistant
Oakley's Premium Fresh Vegetables Limited
09.2020 - 07.2021
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Set up, started, and shut down production line equipment to resolve issues and at beginning or end of work shift.
- Monitored outgoing packages for proper labels and accurate address information.
- Recorded each completed job and reaching targets (KPI)
Sales and Customer Service
Tourism & Travel
11.2016 - 04.2020
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- RCM (Rental Car Manager) operation including booking calendar optimization, allocation & assigning bookings
- Checking and allocating enquiries and responding to sales and general customer queries via e-mail
- Charging Deposit payments and Payment Express functions
- Sales follow up of booking enquiries and quotes over RCM booking tool including up-selling and add-ons
- Achieving sales goals and targets (in conjunction with those strategies set by Sales Coordinator
- Customer service including vehicle introductions, direct liaison with customers with respect to on road assistance
- 3rd party bookings
- General office duties
Management Assistant for Tourism
Bucher Reisen
08.2013 - 01.2016
- Dual education System. It combines apprenticeship and vocational education at vocational school in one course
- Customer service-oriented Travel Agent with career experience in Travel and Tourism industry
- Complaint management
- Possesses expertise in travel purchasing (flights and hotels)
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Education
Management Assistant For Tourism -
Berufskolleg Bachstraße
Duesseldorf01.2016
A-level -
Berufskolleg Liebfrauenschule
Moenchengladbach06.2011
Skills
- Excellent problem-solving skills
- Team Player
- Reliable and punctual
- Ability to work independently
- Hard working and self-motivated
- Organization and Time management
- Work ethic
Additional Information
Language
German: native Speaker of German
English: fluently oral and written
Availability :
Monday to Sunday
Visa :
NZ Citizen
Systems:
Clarity, Opera Cloud, RCM, Phoenix, MS Office
License:
New Zealand full drivers License ( clean driving record )
Timeline
Front Office Manager
Fable Terrace Downs Resort
08.2021 - Current
Packhouse Assistant
Oakley's Premium Fresh Vegetables Limited
09.2020 - 07.2021
Sales and Customer Service
Tourism & Travel
11.2016 - 04.2020
Management Assistant for Tourism
Bucher Reisen
08.2013 - 01.2016
Management Assistant For Tourism -
Berufskolleg Bachstraße
A-level -
Berufskolleg Liebfrauenschule
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