Lenore Smith
Tauranga,BOP
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
15
15
years of professional experience
Work History
Sales Administrator
Mapco NZ
Mount Maunganui, Tauranga
01.2012 - 03.2024
- Experience with Xero software
- Website management
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Created invoices and processed payments from customers in accordance with company policies and procedures.
- Tracked, reconciled and recorded monthly expense reports and credit card statements.
- Assisted in developing pricing strategies for various products and services offered by the company.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
- Received parcels, routed mail and opened packages for staff.
Casual Front of House Employee
Beacall hospitality solutions
Mount Maunganui, Tauranga
09.2022 - Current
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Explained menu items, took orders and delivered food courses according to instruction.
- Prepared drinks upon request according to recipes and standards set by management.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Assisted with training new front of house employees on procedures and policies.
- Organized menus and ensured they were properly stocked at each table.
Cleaner
Snapper's Golf range
Mount Maunganui , Tauranga
01.2009 - 01.2012
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Sanitized frequented areas and equipment using approved supplies.
- Dusted surfaces, including tables and chairs.
- Cleaned kitchen equipment such as stoves, ovens, microwaves, fryers, grills, and hoods.
- Polished furniture in the dining room area of the restaurant.
Skills
- Office Equipment Maintenance
- Guest Relations
- Appointment Setting
- Supply Management
- Meeting Coordination
- Travel Arrangements
- Scheduling appointments
- Calendar Management
- Reception Management
- Call handling
- Mail handling
- Payment Collection
- Chemical Handling
- Health and Safety Regulations
- Exceptional time management
- Customer Service
Affiliations
- Hunting
- Fishing
- Diving
- Sports
- Gym
- Family
References
References available upon request.
Timeline
Casual Front of House Employee
Beacall hospitality solutions
09.2022 - Current
Sales Administrator
Mapco NZ
01.2012 - 03.2024
Cleaner
Snapper's Golf range
01.2009 - 01.2012
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