Leo Mangaldeep
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
19
19
years of professional experience
Work History
QA Engineer
Freightways Information Systems
03.2023 - Current
- Strong communication skills- Verbal & Written
- Collaborate with Developers, Solution Architect, Product Owners & Project Managers to gather Testing requirements
- Automate Integrations Tests Using Postman
- Write Test Plan for complete End to End Testing
- Perform Smoke, Integration & Regression Testing for Systems Health check
Test Engineer
Execute Automation
04.2021 - 02.2023
- Write Test Cases for UI/UX Testing
- Perform manual testing on website
- Liaise with third party vendors to coordinate Testing
Technical Sales Consultant
The Warehouse Group
11.2017 - 03.2021
- New Business Development, Account Management and Customer Relationship Management for Auckland Region
- Data-Driven Sales Forecasting to track Monthly, Quarterly and Annual KPI’s
- Product Demonstration & Training for Key Stakeholders
- Strong Communication and Negotiation with Key Decision Makers [C-suites to End Users]
Territory Manager
Home Direct
09.2013 - 09.2017
- Responsible for New Business Development, Account Management and Customer Relationship Management for the North Shore Territory in Auckland
- Successfully increased market share (Gisborne) around 25% in short span from Sep/2013 to June/2014, with New accounts, Reactivations and Retaining existing customers
- Market Research, Competitive Analysis and Periodic Review to improve market share
Team Leader
Salmat
12.2010 - 08.2013
- Have travelled throughout North Island to promote the products
- Prospecting And Lead generation promoting Mercury Energy product
Marketing Executive
CADD Centre
03.2007 - 01.2010
- Sustaining rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
- Giving technical assistance to Educational Institutions and clients to guide them to choose the right product to suit their requirement with time limitation
Service Engineer
Quality Care Hospitals
11.2005 - 01.2007
- Maintenance of fully automatic and semi-automatic bio-medical Instruments
- Updating the status of the Instruments and maintaining the records of service time and periods
Education
Graduate Diploma - Business studies
Waikato Institute of Technology
01.2012
Bachelor of Engineering - Electronics and Instrumentation
Anna University
01.2005
Skills
- Account Growth & Revenue Expansion
- Solution Selling & Consultative Sales
- Client Retention & Satisfaction
- Cross-Selling & Up Selling
- Data-Driven Sales Forecasting
- Product Demonstration & Training
- Strong Communication & Negotiation
Recognition Awards
- Top 3 in HP sales competition, Home Direct Ltd, 2013
- Top 3 in HP sales competition, Home Direct Ltd, 2014
- Courage & Bravery recognition, District commander, Waikato Police, New Zealand, 2012
- Top sales contractor of the year, Salmat sales force (Tiny Mighty Division), 2010
Education Certifications
- Certified Prince2 Practitioner, 2021
- Graduate Diploma in Business studies (NZQA Level 7), Waikato Institute of Technology, Hamilton, New Zealand, 2012
- Bachelor of Engineering (Electronics and Instrumentation), Anna University, India, 2005
- Credit Contracts and Consumer Finance Act Certification, 2017
Hobbies and Interests
Table Tennis; I am a Ping-Pong champion & I am happy to provide my references when required.
Personal Information
Citizenship: NZ Citizen
Technologies Tools
- Postman
- Swagger
- Azure ADO
- AWS services
- New Relic
- SQL server
- Confluence
Timeline
QA Engineer
Freightways Information Systems
03.2023 - Current
Test Engineer
Execute Automation
04.2021 - 02.2023
Technical Sales Consultant
The Warehouse Group
11.2017 - 03.2021
Territory Manager
Home Direct
09.2013 - 09.2017
Team Leader
Salmat
12.2010 - 08.2013
Marketing Executive
CADD Centre
03.2007 - 01.2010
Service Engineer
Quality Care Hospitals
11.2005 - 01.2007
Bachelor of Engineering - Electronics and Instrumentation
Anna University
Graduate Diploma - Business studies
Waikato Institute of Technology
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