LEO PAULSON
Christchurch,New Zealand
Summary
Results-driven mechanical engineering graduate with a Bachelor's Degree, leveraging academic background and proven abilities in conflict resolution, relationship management, and communication skills to excel in this role. Acknowledged by colleagues for positive attitude and trusted by clients to aid in achieving their objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP Oil Ltd
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provide in-depth knowledge of company products and services, assisting customers in making informed decisions, and addressing their specific needs effectively
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Consulted with customers to resolve service and billing issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Restaurant Manager - Duty Manager
MG Road Eatery
10.2023 - 07.2024
- Successfully led and motivated a team of 20 staff members, fostering a positive and collaborative work environment
- Oversaw day to day operations, including inventory control, order management, and budgeting
- Implemented cost-effective measures without compromising on quality
- Committed to providing top-notch customer service, resolving issues promptly, and ensuring a positive dining experience for patrons
- Maintained rigorous standards of cleanliness, hygiene, and safety in compliance with local regulations
- Received commendations for maintaining an exemplary health and safety record
- Executed successful marketing strategies that increased foot traffic and boosted sales
- Analyzed market trends to adapt offerings and capitalize on emerging opportunities
- Created and managed budgets, controlled costs, and consistently achieved revenue targets
- Implemented financial strategies resulting in improved overall profitability
- Demonstrated a deep understanding of Indian culture, fostering an inclusive and authentic atmosphere for both staff and customers
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Driver
Uber Eats
05.2023 - 06.2024
- Delivered food, goods and services to customers on time and in excellent condition
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Secured merchandise, avoiding damage during transportation
- Determined most expedient trip by mapping out driving routes ahead of time.
Business Development Manager
BYJU'S THE LEARNING APP
04.2021 - 12.2022
- Maintained open and ongoing communication with clients to meet needs and expectations Established new customer accounts using negotiation and sales closing abilities
- Determined business development opportunities and implemented effective strategy for client acquisition Developed short-term and long-term vision and strategy to achieve targeted sales objectives
- Leveraged cold calling, in-person visits and referrals to build leads.
Asst Manager of Operations
Indraprastha Regency, Gundlupet
05.2016 - 03.2021
- Hired and onboarded team members to meet immediate and expected demand
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan
- Engaged with existing and potential clients to gain insight into needs
Store Manager
Tony Electricals, Chalakudy
08.2013 - 03.2016
- Directed day to day operations of a busy electrical shop, overseeing a team of 10 staff members
- Implemented inventory control measures resulting in a reduction of stock discrepancies Developed and executed sales strategies that increased revenue by 95% year-over-year
- Managed vendor relationships, negotiated contracts, and maintained optimal product pricing
- Trained and mentored staff on product knowledge, sales techniques, and customer service best practices
- Ensured compliance with safety regulations and company policies.
Education
Bachelor of Science - Mechanical Engineering
Dr Bhimrao Ambedkar University
Agra, India03.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Client Relations
- Team Development
Languages
Certification
AutoCAD Professional Certificate - Autodesk
License Controller Qualification (Level 4) - Service IQ, New Zealand
References
David Lee Manager
BP Oil Ltd, Moorehouse, Addington
021459295
Jaspreet Kaur
Business Manager, MG Road Eatery, Sydenham
0225345244
Further references upon request
Timeline
Restaurant Manager - Duty Manager
MG Road Eatery
10.2023 - 07.2024
Customer Service Representative
BP Oil Ltd
06.2023 - Current
Driver
Uber Eats
05.2023 - 06.2024
Business Development Manager
BYJU'S THE LEARNING APP
04.2021 - 12.2022
Asst Manager of Operations
Indraprastha Regency, Gundlupet
05.2016 - 03.2021
Store Manager
Tony Electricals, Chalakudy
08.2013 - 03.2016
Bachelor of Science - Mechanical Engineering
Dr Bhimrao Ambedkar University
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