Leo Paulson
Christchurch,New Zealand
Summary
Dynamic professional with extensive experience as a Corrections Officer at the Department of Corrections, excelling in inmate monitoring and safety enforcement. Proven ability to develop rehabilitation programs and manage client relationships effectively. Recognized for assertiveness and strong team collaboration, consistently enhancing facility operations and ensuring compliance with regulations. Observant correctional officer with several years of experience keeping order and avoiding dangerous situations within jails or prisons. Motivated and energetic leader recognized for generating respect and obedience from most difficult individuals. In-depth knowledge of use and care of firearms and restraint methods.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Corrections Officer
Department of Corrections
Templeton, New Zealand
04.2025 - Current
- Monitored inmate behavior and maintained safety within facility environment.
- Conducted regular inspections of cells and common areas for contraband.
- Enforced facility rules and regulations to ensure compliance among inmates.
- Documented incidents and maintained accurate records of daily activities.
- Participated in emergency response drills to enhance team readiness and safety.
- Collaborated with staff to develop rehabilitation programs for inmates.
- Assisted in training new officers on policies and procedural protocols.
- Provided support during inmate transfers between facilities and court appearances.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
Customer Service Representative
BP Oil Ltd
Christchurch City Central, Christchurch
06.2023 - 04.2025
- Assisted customers with inquiries regarding oil products and services.
- Processed customer orders efficiently using company software systems.
- Managed customer complaints and resolved issues promptly.
- Collaborated with team members to improve service delivery standards.
- Educated customers on safety protocols and product usage guidelines.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback to management on service improvement opportunities.
- Supported training of new staff on customer service procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
Restaurant Manager - Duty Manager
MG Road Eatery
Sydenham
10.2023 - 07.2024
- Successfully led and motivated a team of 20 staff members, fostering a positive and collaborative work environment.
- Oversaw day to day operations, including inventory control, order management, and budgeting.
- Implemented cost-effective measures without compromising on quality.
- Committed to providing top-notch customer service, resolving issues promptly, and ensuring a positive dining experience for patrons.
- Maintained rigorous standards of cleanliness, hygiene, and safety in compliance with local regulations.
- Received commendations for maintaining an exemplary health and safety record.
- Executed successful marketing strategies that increased foot traffic and boosted sales.
- Analyzed market trends to adapt offerings and capitalize on emerging opportunities.
- Created and managed budgets, controlled costs, and consistently achieved revenue targets.
- Implemented financial strategies resulting in improved overall profitability.
- Demonstrated a deep understanding of Indian culture, fostering an inclusive and authentic atmosphere for both staff and customers.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Business Development Manager
BYJU'S THE LEARNING APP
Kochi
04.2021 - 12.2022
- Maintained open and ongoing communication with over 100 clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Leveraged cold calling, in-person visits and referrals to build leads.
Asst Manager of Operations
Indraprastha Regency
Gundlupet
05.2016 - 03.2021
- Hired and onboarded over 30 team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
Store Manager
Tony Electricals
Chalakudy
08.2013 - 03.2016
- Directed day to day operations of a busy electrical shop, overseeing a team of 10 staff members.
- Implemented inventory control measures resulting in a reduction of stock discrepancies.
- Developed and executed sales strategies that increased revenue by 95% year-over-year.
- Managed vendor relationships, negotiated contracts, and maintained optimal product pricing.
- Trained and mentored staff on product knowledge, sales techniques, and customer service best practices.
- Ensured compliance with safety regulations and company policies.
Education
Bachelor of Science - Mechanical Engineering
Dr Bhimrao Ambedkar University
Agra, India03.2009
Skills
- Inmate monitoring
- Safety enforcement
- Incident documentation
- Emergency response
- Rehabilitation program development
- Client relationship management
- Customer complaint resolution
- Team collaboration
- Record keeping
- Assertiveness
- Physical fitness
- Trained in defensive tactics
- Staff management
- Records management
Languages
- English (Fluent)
- Malayalam (Fluent)
- Kannada (Fluent)
- Tamil (Fluent)
- Hindi (Fluent)
Languages
English
Full Professional
Hindi
Professional
Malayalam
Native/ Bilingual
Tamil
Professional
Certification
• Certificate for Offender Management
• Certificate for First Aid
• Certificate for Community and Workplace Fire and Emergency Management
• Certificate of Autodesk in AutoCAD
References
References available upon request.
Timeline
Corrections Officer
Department of Corrections
04.2025 - Current
Restaurant Manager - Duty Manager
MG Road Eatery
10.2023 - 07.2024
Customer Service Representative
BP Oil Ltd
06.2023 - 04.2025
Business Development Manager
BYJU'S THE LEARNING APP
04.2021 - 12.2022
Asst Manager of Operations
Indraprastha Regency
05.2016 - 03.2021
Store Manager
Tony Electricals
08.2013 - 03.2016
Bachelor of Science - Mechanical Engineering
Dr Bhimrao Ambedkar University
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