Leo Powell

• Established and maintained sales, service and operational standards for 15 Kathmandu and Rip Curl locations across NZ.
• Leveraged data and insights to make informed decisions to drive profitability and business improvements. Collaborated with internal and external stakeholders to execute strategies.
• Established performance goals for team, providing coaching and feedback on reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote engagement and team development.
• Cultivated positive culture with team and wider stakeholders.
• Lead team to optimize brand expansion initiatives and productivity.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Nominated for Company values awards and won the 2024 Customer Purpose Award.

Developed and implemented strategies to improve customer service and increase sales.

• Transformed underperforming teams into productive, profitable teams.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed a team of 16 employees successfully in fast-paced environment through proactive communication and positive feedback.

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.