Leola Carter
Auckland,New Zealand
Summary
Experienced Retail Manager in Pharmacy industry with over 23 years of comprehensive experience, including 17 years in management. Maintained up-to-date knowledge of product training and new services, demonstrating commitment to continuous improvement. Trained in Toniq and RxOne, contributing to enhanced operational efficiency and customer service.
Overview
24
24
years of professional experience
Work History
Retail Manager
Unichem Silverdale Clinic Pharmacy
Auckland, New Zealand
06.2023 - Current
- I am in charge of the entire retail management of the pharmacy.
- Overseeing inventory management and ensuring stock availability.
- Ordering and receiving of stock and stock control
- Sourcing new products
- Listening to customers about what products they require and if viable stocking them
- Sort top and worst selling products and managing expiring and dead stock
- Seeing and ordering from Reps
- Promotion implementation, organization and promotional displays to enhance product visibility
- Display merchandise and stock to encourage impulse buys
- Keeping up to date with new products and knowledge
- Making sure that the pharmacy is clean and tidy and welcoming to customers
- Resolve customer complaints in an efficient manner while ensuring customer satisfaction
- Serving customers
- Making sure that the customer has the best experience and feels comfortable in the pharmacy
- Cash and change in tills
Retail Assistant
Life Pharmacy Milford
Auckland, New Zealand
06.2011 - 05.2026
- Assisted customers at Life Pharmacy Milford on Sundays, enhancing service experience.
- Gained experience in operations of different pharmacy types, broadening industry knowledge.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of store displays.
- Processed transactions accurately using point-of-sale systems.
Retail Manager
Allen's Village Pharmacy
Auckland, New Zealand
02.2010 - 06.2023
- I am in charge of the retail side of the pharmacy.
- Staff organization and training
- Serving customers
- Making sure that the customer has the best experience and is comfortable in the pharmacy
- Cash and change in tills
- Ordering of stock and stock management
- Keeping up to date with new products and knowledge
- Promotions
- Making sure that the pharmacy is is clean and tidy and the cleaning register is up to date
- Keeping myself up to date with all new regulations and operating procedures including CIR vaccination programme
- Seeing Reps
Retail Assistant
Unichem Medi-Centre Pharmacy
Auckland, New Zealand
04.2006 - 09.2012
Pharmacy Technician
Untchen Wall & Roche Pharmacy
Auckland, New Zealand
02.2004 - 04.2006
Pharmacy Technician
Unichem Ducks Pharmacy
Inglewood, New Zealand
11.2002 - 01.2004
Education
University Entrance -
New Plymouth Girls High School
New PlymouthTrade Certificate - hairdressing
Taranaki Pyrotechnic
New PlymouthPharmacy -
Open Polytechnic
AucklandSkills
- Toniq and RxOne knowledge
- Customer Relationship Management
- Stock control
- Product sourcing
- Visual merchandising
- Promotional planning
- Promotions coordination
- Customer service
- Highly organized and efficient
- Time management
- Problem solving
- Knowledge Update
Reference
- Angela Hughes
- Phone: 021508656
Timeline
Retail Manager
Unichem Silverdale Clinic Pharmacy
06.2023 - Current
Retail Assistant
Life Pharmacy Milford
06.2011 - 05.2026
Retail Manager
Allen's Village Pharmacy
02.2010 - 06.2023
Retail Assistant
Unichem Medi-Centre Pharmacy
04.2006 - 09.2012
Pharmacy Technician
Untchen Wall & Roche Pharmacy
02.2004 - 04.2006
Pharmacy Technician
Unichem Ducks Pharmacy
11.2002 - 01.2004
University Entrance -
New Plymouth Girls High School
Trade Certificate - hairdressing
Taranaki Pyrotechnic
Pharmacy -
Open Polytechnic