Leo Li
Hamilton,New Zealand
Summary
A Bachelor of Business majoring in Accounting student at the University of Waikato in Hamilton, New Zealand, I'm Leo Li. Fluent in both English and Chinese languages, I am currently in my second year of studies. Alongside my academic pursuits, I hold a part-time position as a crew trainer at McDonald's. In this role, I provide guidance and direction to fellow crew members, ensuring adherence to policies and procedures to deliver outstanding Quality, Service, and Cleanliness (QSC). My track record demonstrates my reliability and dedication, contributing actively to the success of my workplace. As a New Zealand citizen, I am eligible to work in both Australia and New Zealand. I am particularly interested in exploring internship opportunities in Australia and am flexible about the location, eager to immerse myself in new environments and broaden my horizons.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's New Zealand
03.2024 - Current
- Trained other crew members in customer service, food safety, and performance requirements.
- Taught new crew members correct procedures for all areas of operations.
- Set positive example for crew members by providing high-quality, efficient service.
- Studied crew members during shifts to provide feedback and guidance in improving performance.
- Mentored crew members to improve performance, food safety, and customer service.
Crew
McDonald's New Zealand
12.2021 - 03.2024
- Worked front counter, drive-thru, kitchen and McCafe.
- Took orders, prepared food, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with other crew members and accepted coaching from managers.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Business - Accounting
University of Waikato
Hamilton, NZ11.2025
Skills
- Customer Service
- Food Safety
- Food Preparation & Production
- Cash Handling
- Employee Training
- Team Leadership
- Accounting
- Business Analysis
- Computer Skills
- Microsoft Excel
Volunteer Experience
- Head Coach, Hillcrest High School Basketball, 05/2021 - 08/2021
- Assistant Coach, Hillcrest High School Basketball, 05/2020 - 08/2020
References
- Jee Won Park, Software Engineer, (+64) 21 138 0408
- Madan Limbu, Media Producer, (+64) 21 043 6190
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Affiliations
- President, Waikato University Christian Club (2023 - Present)
Certification
New Zealand Certificate in Food and Beverage Service (Level 3), Quick Service Restaurants Services
National Certificate of Educational Achievement (Level 3) achieved with excellence
Timeline
Crew Trainer
McDonald's New Zealand
03.2024 - Current
Crew
McDonald's New Zealand
12.2021 - 03.2024
Bachelor of Business - Accounting
University of Waikato
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