Leon De Lange
Cape Town, South Africa
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Connectivity Manager
Baywest Connect/Skybird Tech
05.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business and Sales Revenue.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy customers.
- Sales Planning and Execution of plans.
- Deliver sales/Proposal presentations.
- Identify and propose new National clients.
- Managing/supporting existing clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reporting and feedback of performance.
- Reporting on Commission received from our Partner ISP’s.
- Reporting on Active/Non active Points in the Malls Skybird manages.
- Ensure business models are profitable and in accordance with the ISP’s standards.
- Oversee the calling plans of the outsourced
Account/Service Managers and Project teams. - Ensure that SLA’s with customers are adhered with projects and Support at all times.
- Running of feasibility on client sites with all ISP’s partnerships.
- Sourcing the best possible solutions and price for
our clients with different ISP’s. - Setting up of new customer accounts.
- Generating new business by providing competitive quotes and proposals.
- Proven ability to develop and implement creative solutions to complex problems.
- Working in a team, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
SME Account Manager (BIR) Business in Retail
Vodacom Centre
06.2014 - 04.2015
- Establish, develop and maintain business
relationships with current customers (Alpha Pharm
Eastern Cape, Magnetic Storm, and Quest
Petroleum) and prospective customers (ADRA
Association of Debt Recovery Agents) in the
market segment to generate new business. - Presentations to existing & prospective customers.
- Research sources for developing prospective customers.
- Develop clear & effective written proposals/quotations for current and prospective customers for Broadband connect Wireless, Fibre to the Business, Microwave link or just cell phone deals.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Consulted with businesses to supply accurate product and service information.
- Expedite the resolution of customer problems and
complaints. - Pre-defined procedures and policies when dealing with customers to ensure problems are resolved consistently.
- Execute any other task that may be requested by management.
Technical Support Specialist for Blackberry SA
Phat Concepts
05.2012 - 03.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues for Blackberry devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintain professional & appropriate conduct & appearance at all times,
- Advise HQ on stock shortages and requirements,
monitor dummy & live devices. - Ensure all stock, devices, display elements and
any promotional elements are in excellent
condition. - Ensure that the most cost effective solution are applied.
- Advise of any potential conflict and provide a resolution to manager.
- Ensure that all reporting is accurate/complete and deadlines are met.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Execute any other task that may be requested by management.
Sales Executive
Eurobyte
05.2011 - 03.2012
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Research sources for developing prospective
customers and for information to determine their
potential. - Develop clear and effective written
proposals/quotations for current and prospective
customers. - Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Coordinate sales effort with marketing, sales
management, accounting, logistics and technical
service groups. - Supply management with oral and written reports
on customer needs, problems, interests,
competitive activities, and potential for new
products and services. - Maintained current knowledge of evolving changes in marketplace.
- Product forecasting, to ensure sufficient stock on
hand. - Set up and maintained user accounts and client access.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops.
- Repairing/handling of customer computers and
- Handling & booking of customer repairs.
Retail Manager
Cash Crusaders
01.2006 - 04.2011
- Answered questions about store policies and addressed customer concerns.
- Exhibited excellent people skills during interaction with employees and customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Daily retails & buy shop cash ups.
- Ordering/Pricing of stock items.
- Complete safe checks.
- Salaries for staff at month end.
- Paying of supplier accounts.
- Month end sales reporting.
- Stock transfers and stock write off's.
- Staff management.
Education
Electrical
Edu-write College
Port Elizabeth, South Africa01-2005
Framesby High School
Port Elizabeth, South Africa 01-2003
Skills
- Business reporting
- Merchandise pricing
- Budgeting and cost control
- Strategic selling
- Profit and loss analysis
- Business development
- Leadership development
- Customer service
- Client account management
- Operations management
- Driving business growth
- Staff management
- Operations oversight
- Process and procedure development
Languages
Afrikaans
Full Professional
English
Full Professional
Interests
- Playing Sports
- Swimming
- Outdoor Recreation
Timeline
Connectivity Manager
Baywest Connect/Skybird Tech
05.2015 - Current
SME Account Manager (BIR) Business in Retail
Vodacom Centre
06.2014 - 04.2015
Technical Support Specialist for Blackberry SA
Phat Concepts
05.2012 - 03.2014
Sales Executive
Eurobyte
05.2011 - 03.2012
Retail Manager
Cash Crusaders
01.2006 - 04.2011
Electrical
Edu-write College
Framesby High School
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