Leon Ratapu

• Cyber Security Essentials Certification then Certified Information Systems Security Professional (CISSP).

• Currently self employed working with a variety of clients helping them get familiar with digital technology, household and property upkeep and maintenance
• Responsibilities:
• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
• Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
• Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

A kiwi-based company, help grow businesses by providing an end to end, direct to customer sales experience.

Achievements:

• Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
• Built and cultivated healthy pipeline of customers interested in partnering with company.
• Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
• Expanded market share through targeted prospecting and strategic relationship building with key decision makers.
• Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.
• Provided timely updates on account activities, enabling the management team to make informed decisions in driving business growth.

Vital have been enabling organization’s nationwide for the past 25 years meet their communication needs

• Achievements:
• Closed $770K in 6 months
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

• Vocus provides a range of telecommunications services to Enterprise, Government and Wholesale customers in New Zealand
• Achievements:
• Won 1.34M in the first year
• Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
• Built and cultivated healthy pipeline of customers interested in partnering with company.
• Achieved sales targets consistently by implementing effective account management strategies and providing exceptional customer service.
• Expanded market share through targeted prospecting and strategic relationship building with key decision makers.
• Generated new contacts through networking and cold calling.
• Successfully negotiated multi-year contracts, resulting in long-term business commitments and increased profitability.

Absolute Domestic provide domestic services throughout Australasia

Achievements:

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Consulted with customers to assess needs and propose optimal solutions.
• Established long-term relationships with clients, resulting in increased repeat business.

Trustwave is an industry leading threat, vulnerability, and compliance management services organisation, with 3M+ customers and operations in over 96 countries

Achievements:

• 200% channel quarter on quarter
• 150% growth into existing portfolio year on year
• 200% new logo increase year on year
• Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
• Built and cultivated healthy pipeline of customers interested in partnering with company.
• Developed creative solutions to meet individual client needs.
• Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
• Generated new contacts through networking and cold calling.
• Provided exceptional pre-and post-sales support to clients, ensuring their satisfaction and driving repeat business.

Network Utilities provides Identity centric security and networking solutions for organizations across all sectors

• Achievements:
• Consistently in the top 3 sales achievers within Enterprise Team
• Developed successful new business strategies to close business
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Represented company and promoted products at conferences and industry events.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

Content Security is an IT Security specialist organisation: Services, IT Security, and Compliance

• Achievements:
• Consistently in the top 3 sales achievers within Content Security
• Won the largest deal for Content Security 2013/2014 – Vodafone
• 120% new business quarter on quarter
• Generated new business with marketing initiatives and strategic plans.
• Represented company and promoted products at conferences and industry events.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Kept meticulous client notes and updated account information in company databases.
• Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.

D link is a tier 1, end to end network vendor: Modem, Routers, Switches, IP Surveillance

• Achievements:
• Increase Customer Portfolio 400%
• Increase Elite Partners 200%
• 120% quarter on quarter during my tenure
• Management of Public Sector Organisations including Local, State and Federal Government departments and with panel approved partners on various government contracts; GTAcat5, LGP
• Development of new business through channel partners
• Reestablishment of existing channel relationships to generate revenue
• Increase channel confidence and gain commercial market share
• Project management on focused opportunities through vendor/partner collaboration with customers.

• Australia and NZ
• Trend Micro is one of largest independent IT security Vendors golbally
• Achievements:
• 150% quarter on quarter for 8 quarters
• 150% KPI’s achievec8 quarters
• 150% new logo revenue 8 quarter
• 130% share of wallet increase with customer portfolio