Leona Clayton
Wellington,WGN
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Patient-oriented Nurse with Number years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Area of expertise specialty. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Service Station Attendant
Mobil Gas Station
02.2023 - 09.2023
- Collaborated with fellow attendants to maintain a smoothly functioning work environment.
- Cleaned up gas and other spills in accordance with spill procedures.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Followed safety protocols while working, avoiding accidents and injuries.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Resolved customer complaints in a timely manner, leading to higher overall satisfaction rates.
- Maintained clean and orderly work station.
- Created attractive merchandise diplays to entice customers to make purchases.
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Provided exceptional customer service, resulting in repeat business from satisfied patrons.
- Removed safety hazards, soiled items, and trash from customer areas.
- Pumped gas for guests and took payments.
- Enhanced customer satisfaction by providing efficient and friendly service at the fuel pumps.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
- Responded to all customer inquiries thoroughly and professionally.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
Housekeeping Room Attendant
Belgravia Leisure
04.2022 - 09.2023
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured proper usage and maintenance of equipment, prolonging its lifespan while reducing repair costs.
- Washed and put away kitchen dishes, utensils and glassware.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Returned emptied garbage receptacles to proper locations.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Practice Nurse
Whaiora
03.2022 - 10.2022
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Streamlined appointment scheduling processes to maximize clinic capacity while maintaining patient satisfaction levels.
- Utilized electronic health records systems effectively for accurate data entry, retrieval, and communication among healthcare team members.
- Developed and implemented individualized patient care plans.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Improved patient satisfaction by providing comprehensive health education and promoting preventive care.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Audited charts and reviewed clinical documents to verify accuracy.
- Provided patient education on health care issues and prescribed medications.
- Increased patient engagement in their own healthcare by offering resources, information, and guidance on self-care techniques.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Implemented evidence-based nursing interventions that resulted in positive clinical outcomes for diverse populations.
- Participated in professional development activities to stay current on best practices in nursing care delivery methods.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Promoted continuity of care with thorough documentation of medical histories, vital signs, observations, interventions, and results.
- Took samples to complete diagnostic and routine assessment tests.
- Maintained a clean and safe environment, adhering to infection control protocols and ensuring compliance with regulations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Optimized patient flow within the practice by coordinating room assignments and managing waitlists efficiently.
- Facilitated effective communication between patients, families, providers regarding treatment options leading to informed decisionmaking.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Delivered high-quality patient care with strong attention to detail in administering medications, treatments, and wound care.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Administered medications and injections to patients.
- Coordinated patient transfers to other facilities.
- Provided compassionate support to patients during medical procedures, alleviating anxiety and discomfort.
- Enhanced clinic efficiency by implementing streamlined documentation practices and routine assessments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Reduced waiting times for patients, conducting triage assessments and prioritizing cases based on urgency.
- Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads.
- Evaluated patient histories, complaints, and current symptoms.
- Responded to patient requests with appropriate clinical and personal assistance.
- Reviewed patient history to verify conditions and current medications.
- Served as a trusted resource to patients and families, addressing concerns and answering questions related to their healthcare journey.
- Educated patients about prescribed medications'' proper use and potential side effects for increased adherence rates and safety measures taken into account.
- Maintained constant communication with physician and other members of care team.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Telephone Triage Registered Nurse
Homecare Medical Ltd
04.2015 - 02.2021
- Promoted a seamless healthcare experience for patients by coordinating appointments, referrals, and follow-ups as needed.
- Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
- Evaluated patient histories, complaints, and current symptoms.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Recorded details regarding therapies to keep patient charts updated.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Optimized resource utilization within the organization by directing patients to the most appropriate level of care based on their needs.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Educated family members and caregivers on patient care instructions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Supported organizational goals of increasing patient access to care by efficiently managing high call volumes and minimizing wait times for callers.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Supported quality improvement initiatives by maintaining detailed records of telephone encounters and providing feedback on process improvements.
- Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
- Suggested appropriate disposition to acting physicians based on assessment.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Fostered a positive work environment within the telephone triage nursing team, promoting open communication and collaboration among colleagues.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Demonstrated excellent critical thinking skills when evaluating patient symptoms and determining the need for immediate intervention or further assessment.
- Upheld operational excellence within the triage team by actively participating in ongoing performance reviews and process improvement initiatives.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Participated in continuing education opportunities to stay current with industry best practices and enhance professional growth as a Telephone Triage Registered Nurse.
- Maintained accurate documentation of patient interactions, ensuring continuity of care across multiple healthcare providers.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Registered Nurse
Wairarapa District Health Board
07.2014 - 03.2015
- Educated family members and caregivers on patient care instructions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Evaluated patient histories, complaints, and current symptoms.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Managed patients recovering from medical or surgical procedures.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Organized and managed care of patients undergoing various therapies and procedures.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Recorded details regarding therapies to keep patient charts updated.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Monitored patient reactions after administering medications and IV therapies.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed care from admission to discharge.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
District Nurse
Wairarapa District Health Board
03.2014 - 03.2015
- Educated family members on proper home-based care techniques, leading to improved self-management skills among patients and their caregivers.
- Initiated emergency resuscitative measures according to resuscitation and advanced life support protocols and directives.
- Implemented preventative care strategies that led to decreased emergency room visits among high-risk populations within the district.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Reduced hospital readmission rates through diligent follow-up care and comprehensive patient education.
- Recorded details regarding therapies to keep patient charts updated.
- Developed plan of care for patient reflecting collaboration with members of healthcare team.
- Expanded clinical knowledge through ongoing professional development opportunities and staying current on evidence-based practice guidelines.
- Demonstrated flexibility and adaptability by adjusting schedules to accommodate fluctuating caseloads while maintaining high levels of quality care.
- Facilitated medication management and monitored for side effects in collaboration with provider.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Evaluated the effectiveness of interventions by monitoring patient progress closely, adjusting treatment plans accordingly when needed.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Discussed individualized education to answer questions for patient and family.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Maintained strong relationships with community resources, facilitating seamless referrals for patients in need of specialized services.
- Provided therapeutic nursing interventions for individualized plan of care to patient.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Evaluated patient histories, complaints, and current symptoms.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Served as a mentor for newly qualified nurses within the team, guiding them through case management processes and providing valuable feedback for growth.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Managed patients recovering from medical or surgical procedures.
- Collaborated with multidisciplinary teams to develop comprehensive discharge plans that facilitated smooth transitions from hospital to home settings.
- Enhanced team performance by collaborating with colleagues to share best practices in district nursing.
- Collaborated with other health-focused organizations and agencies to promote community health.
- Promoted a safe environment for both patients and staff by adhering to infection control protocols and advocating for necessary safety measures.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Streamlined documentation processes, enabling timely and accurate record-keeping for all patients.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed caseloads effectively, prioritizing urgent cases and ensuring continuity of care across the district.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed treatments as ordered by physicians and documented actions.
- Increased patient satisfaction by delivering empathetic, culturally sensitive care tailored to each individual''s needs.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered support during end-of-life situations, providing comfort and compassionate care for both patients and their families during challenging times.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conducted thorough assessments of new patients entering the service area, ensuring accurate diagnosis and appropriate referrals when necessary.
- Developed expertise in wound care management, resulting in faster healing times and reduced complications for patients.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Registered Nurse
Hawke's Bay District Hospital
04.2000 - 02.2012
- Educated family members and caregivers on patient care instructions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Evaluated patient histories, complaints, and current symptoms.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Managed patients recovering from medical or surgical procedures.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Organized and managed care of patients undergoing various therapies and procedures.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Recorded details regarding therapies to keep patient charts updated.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Monitored patient reactions after administering medications and IV therapies.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed care from admission to discharge.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor Of Nursing - Nursing
Eastern Institute of Technology
Napier, HKB11.1999
Skills
- Problem-Solving
- Cleaning procedures
- Stocking
- Fuel pumping
- Teamwork and Collaboration
- Analytical Thinking
- Security Monitoring
- Safety awareness
- Fluids checking
- Patience and Empathy
- Sales and Operations
- Equipment Troubleshooting
- POS System Operation
- Customer service and assistance
- Age Verification
- POS Systems
- Safety protocol knowledge
- Heavy Lifting
- Organizational abilities
- Training and coaching
- Basic Housekeeping
- Customer Service
- Professional Appearance
- Emergency Response Preparedness
- Good Judgment
- Cleaning and sanitation
- Cash Handling
- Basic Math Competency
- Stocking shelves
- Time Management
- Decision-Making
- Punctual and Reliable
- Valid Driver's License
- Cleanliness and Organization
- Operating cash register
- Active Listening
- Critical Thinking
- Attention to Detail
- ID Verification
- Quality Assurance
- Verbal Communication
Timeline
Service Station Attendant
Mobil Gas Station
02.2023 - 09.2023
Housekeeping Room Attendant
Belgravia Leisure
04.2022 - 09.2023
Practice Nurse
Whaiora
03.2022 - 10.2022
Telephone Triage Registered Nurse
Homecare Medical Ltd
04.2015 - 02.2021
Registered Nurse
Wairarapa District Health Board
07.2014 - 03.2015
District Nurse
Wairarapa District Health Board
03.2014 - 03.2015
Registered Nurse
Hawke's Bay District Hospital
04.2000 - 02.2012
Bachelor Of Nursing - Nursing
Eastern Institute of Technology
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