Leona Stock

▪ Outbound cold calling to New Zealand offering free hearing test to qualified individuals over 50yrs or if you have a hearing concerns. Booking appointments at Bay Audiology for the qualified individuals locally to their area at their convenience

▪ Working within a diverse, close knit, specialist team to achieve kpi’s including individual stats but always encouraging and helping one another for the best possible outcomes

▪ When required outbound cold calling to book free hearing appointments for qualified people throughout Australia at National Hearing care clinics with ongoing free checks every two years.

▪ National Hearing care and Bay Audiology are part of the worldwide Amplifon Group a global leader in hearing solutions

• Outbound calls to new account holders for Bank West head Office based in Perth

• Confirming new cards/pins and internet banking activation

• Booking customer leads to nearest branches

• Enforcement online of fine defaulters for the district courts in South Auckland, New Zealand

• In and outbound calling to arrange new or existing payments & arrears. Including over the counter within the courts and when judge ordered to stand include fines to sentencing

Ministry of Justice New Zealand employment cont..

• Research/tracking through NZ Government departments E.G tax office for income and other internet based searches

• Answer all inbound calls including:

• Technical enquiries assessing faults, can be resolved with client over the phone or if technician is required

• All account enquiries promoting and upselling channels

Telemarketing outbound offering telecommunication services to business.

Answering inbound calls delegating to appropriate departments

Liaising when needed with management updating business profiles