Leonard Young

• Enhanced production efficiency by accurately interpreting blueprints and specifications for various projects.
• Reduced downtime by performing preventative maintenance on equipment, ensuring smooth operations.
• Streamlined production processes resulting in improved quality of finished products.
• Collaborated with team members to complete tasks on schedule, maintaining high standards of workmanship.

Primary/sole staff member 4-6 days a week

Stock orders-responsible for back ordering parts & ordering new stock locally & overseas

Repairs-ad hock repairs, walk-in & phone supported relating to RC & Modelling

Building of various kits

Daily cash balances - Carrying out end of day cash reconciliation

Stock Taking

Process & despatch of web & mail orders

• Enhanced customer satisfaction by promptly addressing concerns and providing parts knowledge & assistance
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Production & finishing of injection, blow & PET mounds to an internationally acceptable standard. Products were both time critical & market sensitive

Ensuring machine readiness (37machines) carrying out daily maintenance on over300 tools up to 64 cavity & 3 tons . This included insert & core changes,rematching & refinishing partlines machining Replacement pins & components & surface grinding.

Repairing water leaks.

Strip & rebuild hot runners ( mastip) replacing nozzles elements rewiring & testing

Liaise with the production staff to educate on misuse of tools to prevent reoccurring damage

Liaise with the design department to discuss ñew tooling projects & tooling modification.

Member of factor continuous improvement team to improve & reduce change over times.

Packing & despatch of company tools to companies satellite sites

Stripping & rebuilding tools

Operating lathes mills grinders to manufacture pins bushes & other replacement components

Tool & die polishing finishing & rematching partlines

Water testing & repairing leaks.

Operating Pantagraph

Communicating with customers - understanding tool requirements

Completing diechanges & operating boy & John's machines.

Tool maintenance.

Powder mixing

Assembly & stores work.

Trainee & assistant die Polisher.