Summary
Overview
Work History
Education
Skills
Timeline
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Leonard Barend Havenga

Christchurch,Halswell

Summary

At Valmont Coatings, a skilled Dispatch Coordinator with client satisfaction through expert scheduling proficiency and effective communication as priority. Demonstrated leadership by training staff and improving response times and decision-making abilities. Achieved notable efficiency in operations, ensuring on-time deliveries and resolving issues proactively. Constantly training staff about defects on product, how to distinguge between defects and the best way to remedy to customers satisfaction.

Overview

11
11
years of professional experience

Work History

Dispatch Coordinator

Valmont Coatings
04.2013 - Current
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
  • Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
  • Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.
  • Increased operational flexibility through cross-training in other roles such as logistics coordination or scheduling.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored and tracked dispatch communication systems.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Assisted in resolving customer complaints and grievances.

Education

High School Diploma -

Middelburg High School
Middelburg South Africa
11.1993

Skills

  • Transportation knowledge
  • Software Familiarity
  • Scheduling proficiency
  • Microsoft Office
  • Decision-Making
  • Customer Request Management
  • Quality Control
  • Work Order Preparations
  • Communication Management
  • Workload Management
  • Schedule Management
  • Material Distribution
  • Materials Ordering
  • Delegating Work
  • Equipment Needs Assessment
  • Equipment Inspection
  • Mentoring and Coaching
  • Personnel Monitoring
  • Effective Communications
  • Critical Thinking
  • Training and Development
  • Team Work Scheduling
  • Paperwork Processing
  • Repair Planning
  • Repair Scheduling

Timeline

Dispatch Coordinator

Valmont Coatings
04.2013 - Current

High School Diploma -

Middelburg High School

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Leonard Barend Havenga