LEONARDO GALANG
Newlands,WGN
Summary
Results-oriented loan processing professional with expertise in regulatory compliance and risk assessment. Proven track record in monitoring loan progress and enhancing referral networks. Extensive experience in loan processing and underwriting, ensuring timely and compliant transactions through effective communication and collaboration. Detail-oriented with a strong focus on client education and relationship management to drive successful loan outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Loan Partner
Bank of New Zealand
Wellington Central, Wellington
03.2020 - Current
- Gathered client financial information to evaluate loan eligibility and assess risks.
- Reviewed loan applications for compliance with regulations and company standards.
- Monitored loan progress from application to closing, ensuring timely processing.
- Educated clients on debt repayment strategies and mortgage implications.
- Collaborated with third-party vendors to satisfy loan closing requirements efficiently.
- Developed and maintained relationships with real estate agents to expand referral networks.
- Provided personalized loan options tailored to clients' financial needs.
- Maintained accurate records of client interactions and loan statuses in the system.
Banking Adviser
Bank of New Zealand
Wellington Central, Wellington
08.2011 - 03.2020
- Managed customer inquiries about account services and banking products.
- Resolved discrepancies and issues related to customer accounts.
- Analyzed financial statements to assess creditworthiness of potential borrowers.
- Maintained confidentiality of records to prevent data breaches.
- Educated customers on banking policies and digital platforms.
- Processed loan applications and verified compliance with regulations.
- Identified cross-selling opportunities based on customer needs.
- Collaborated with teams to enhance service delivery and address customer issues.
Customer Service Consultant
Bank of New Zealand
Wellington Central, Wellington
10.2008 - 08.2011
- Greeted customers and addressed inquiries promptly and professionally.
- Answered inbound calls, chats, and emails to facilitate exceptional customer service.
- Maintained knowledge of products, services, promotions, and changes affecting customer experience.
- Developed relationships with customers to promote repeat business opportunities.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients on banking products to enhance financial understanding.
- Processed transactions accurately using banking software systems, adhering to compliance regulations.
- Collaborated with team members to improve service delivery and overall customer satisfaction.
Site Manager
Z Petrol Station
Johnsonville, Wellington
10.2005 - 10.2008
- Delegated responsibilities among team members to enhance workflow efficiency.
- Established and enforced work standards, promoting performance and safety.
- Mentored team members to improve skills and site performance.
- Resolved customer inquiries promptly to maintain satisfaction levels.
- Maintained comprehensive records of inventory, assets, and personnel data.
- Trained employees on daily tasks, ensuring improved performance.
- Analyzed reports to identify opportunities for inventory management improvement and cost savings.
- Ensured compliance with safety protocols, regulations, and best practices.
Education
Bachelor of Science - Civil Engineering
Mapua Institute of Technology
Philippines03-1989
Skills
- Loan processing and underwriting
- Regulatory compliance and documentation
- Risk assessment and financial analysis
- Client education and relationship management
- Effective communication and negotiation
- Problem solving and attention to detail
- Team collaboration and teamwork
- Credit evaluation and applications
- Cross-selling strategies and loan product sales
- Continuous improvement and adaptability
Languages
English
Professional
Filipino
Professional
Certification
FINSIA Certified
References
References available upon request.
Timeline
Home Loan Partner
Bank of New Zealand
03.2020 - Current
Banking Adviser
Bank of New Zealand
08.2011 - 03.2020
Customer Service Consultant
Bank of New Zealand
10.2008 - 08.2011
Site Manager
Z Petrol Station
10.2005 - 10.2008
Bachelor of Science - Civil Engineering
Mapua Institute of Technology