Leone Laukau
Lower Hutt,WGN
Summary
Accomplished Disability Support Worker with extensive experience at HomeComfort, excelling in patient care and medication prompting. Demonstrated expertise in phlebotomy procedures and fostering independence through empathy and active listening. Proven ability to enhance client wellbeing, ensuring a 95% satisfaction rate. Skilled in multicultural sensitivity and committed to delivering exceptional support services. Fluent in English and Samoan.
Overview
7
7
years of post-secondary education
17
17
years of professional experience
Work History
Disability Support Worker
HomeComfort
WELLINGTON, Lower Hutt
09.2025 - Current
- Supported clients with personal care and daily living tasks in home settings.
- Assisted clients with meal preparation and household routines.
- Prompted medication use following care plans and support instructions.
- Recorded care notes and reported changes to supervisors.
- Used calm communication to manage challenging behaviours.
- Maintained safe, comfortable home environments for client wellbeing.
- Followed HomeComfort care plans and family preferences during support visits.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
Community Support Worker
Drake Medox
WELLINGTON, Lower Hutt
02.2021 - Current
- Supported Drake Medox clients with daily living and personal care routines.
- Assisted community access, appointments, and recreational outings for Drake Medox clients.
- Monitored client wellbeing and reported changes to supervisors promptly.
- Followed individualized support plans and care instructions for each client.
- Documented shift notes, observations, and incident reports accurately.
- Encouraged independence through respectful guidance and active listening.
- Maintained safe home environments and followed workplace health procedures.
- Collaborated with Drake Medox care teams, families, and external providers.
- Provided emotional support and encouragement throughout treatment process.
- Provided transportation for clients to various appointments or activities as required.
- Provided support to individuals with disabilities in activities of daily living.
Donor Technician
New Zealand Blood Service
WELLINGTON, Newtown
04.2013 - 12.2019
- Supported donor services at blood donation center through accurate intake and screening.
- Performed donor identification checks and verified eligibility before collections.
- Prepared collection areas with sterile supplies and approved equipment.
- Monitored donor reactions and provided calm assistance during visits.
- Documented donor records in blood center systems with careful data entry.
- Cleaned and restocked donor stations to maintain compliant work areas.
- Guided new donor staff on center procedures and donor service standards.
- Ensured compliance with safety regulations when handling hazardous materials.
- Administered post-donation surveys to assess donor satisfaction.
- Collected, labeled, processed, and stored donated blood products.
- Educated donors on proper nutrition prior to donating.
- Ensured that all safety protocols were followed during collections.
- Inspected donor areas to ensure cleanliness standards are met.
- Provided support services for special events or mobile drives.
Health Care Assistant
Wellington Hospital CCDHB
WELLINGTON, Newtown
04.2010 - 05.2014
- Supported Wellington Hospital CCDHB ward team with patient hygiene and daily comfort care.
- Monitored vital signs and reported changes to registered nurses promptly.
- Assisted patients with mobility, transfers, and safe bedside repositioning.
- Followed infection control procedures across wards and shared patient spaces.
- Documented care observations in hospital records and handover notes.
- Transported patients, specimens, and equipment throughout Wellington Hospital CCDHB departments.
- Built trust with patients and families through calm, respectful communication.
- Maintained a clean work environment by following infection control policies and procedures.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Prepared beds and equipment for use by healthcare professionals.
- Interacted positively with family members of patients while delivering compassionate care.
Education
Phlebotomy Certification - Phlebotomy
The New Zealand Institute Of Medical Laboratory Science
02.2020 - 10.2026
Certificate Level 3 - Health,Disability And Aged Care
Weltec
02.2012 - 06.2012
Skills
- Phlebotomy procedures
- Specimen collection
- Infection control
- Patient care
- Vital signs monitoring
- Medication prompting
- Documentation and reporting
- Manual handling
- Independent living support
- Transfer techniques
- Personal care assistance
- Client transportation
- Verbal and written communication
- Health and safety
- Feeding assistance
- Lifestyle support
- Emotional support & companionship
- Active listening
- Disability awareness
- Disability services
- Empathy and patience
- Dressing assistance
- Home healthcare services
- Emotional support
- Positive reinforcement
- Long-term care
- Multicultural sensitivity
- Daily living requirements
- Problem-solving
- Client confidentiality
- Household chores
- Grooming support
- Transportation assistance
- Care documentation
- Incident reports
- Medication organization
- Housekeeping skills
- Medication administration
- Self-care promotion
- Creative thinking
- Housekeeping and meal preparation
- Cultural awareness
- Fluent in English and Samoan also Understands Tongan
References
References available upon request.
Timeline
Disability Support Worker
HomeComfort
09.2025 - Current
Community Support Worker
Drake Medox
02.2021 - Current
Phlebotomy Certification - Phlebotomy
The New Zealand Institute Of Medical Laboratory Science
02.2020 - 10.2026
Donor Technician
New Zealand Blood Service
04.2013 - 12.2019
Certificate Level 3 - Health,Disability And Aged Care
Weltec
02.2012 - 06.2012
Health Care Assistant
Wellington Hospital CCDHB
04.2010 - 05.2014