Leonie Lovelock Rolls

Albany ,AUK

Summary

Dedicated and results-driven professional with a proven track record in customer service, hospitality, and hands-on technical roles. A natural problem-solver with excellent multitasking abilities and a passion for delivering exceptional service. Known for adaptability, a positive attitude, and the ability to thrive in both team-oriented and independent work environments. Actively pursuing opportunities to expand skills and contribute to dynamic organizations.

Overview

years of professional experience

Work History

Apprentice Plumber, Drainlayer, and Gasfitter

KPA Plumbing and Drainage

Auckland, Auckland

12.2023 - 11.2024

Selected and prepared piping materials based on project specifications, ensuring compliance with safety and industry standards.
Installed and tested plumbing systems and fixtures in residential and commercial buildings, focusing on quality and durability.
Used advanced tools, including pipe wrenches, drills, and saws, to complete complex tasks efficiently.
Collaborated with cross-functional teams to coordinate project timelines and deliverables.
Gained expertise in identifying and resolving issues in existing plumbing systems, ensuring optimal functionality.
Consistently met project deadlines while maintaining a safe and organized work environment.

Front of House / Waitress

The Riverhead Tavern

Riverhead

05.2023 - 11.2023

Accurately handled food and drink orders, ensuring timely delivery and presentation to high standards.
Demonstrated knowledge of menu items, providing recommendations tailored to guest preferences.
Maintained a clean, organized, and inviting environment by adhering to hygiene and safety protocols.
Proactively addressed customer concerns to ensure satisfaction, resulting in repeat patronage and positive feedback.
Delivered an exceptional dining experience by welcoming guests warmly and promptly addressing their needs.

Customer Service Assistant

Four Square

Whitianga , Coromandel

11.2022 - 04.2023

Assisted customers with inquiries, purchases, and product recommendations to enhance their shopping experience.
Monitored inventory levels and restocked shelves, ensuring product availability and organization.
Conducted quality checks on products, removing expired or damaged items from shelves.
Handled transactions efficiently and accurately, providing excellent customer service at the point of sale.
Supported the store team in maintaining a clean and visually appealing retail space.

Education

High School Diploma -

Mercury Bay Area School

Whitianga, Coromandel Peninsula

Skills

Customer Service Excellence: Expertise in addressing diverse customer needs and resolving inquiries with professionalism
Plumbing & Technical Skills: Hands-on experience in plumbing, drain laying, and gas fitting with a focus on precision and safety
Team Collaboration: Proven ability to work collaboratively within diverse teams to achieve goals
Communication & Interpersonal Skills: Skilled in building rapport with customers, colleagues, and stakeholders

Attention to Detail: Strong focus on accuracy and quality in all tasks, ensuring high standards are met
Time & Task Management: Capable of prioritizing and managing multiple responsibilities efficiently
Adaptability: Quick to learn and apply new concepts, tools, and techniques

Timeline