Leora Preston
Rotorua
Summary
Strive to meet and exceed client's expectations by giving 110% in all areas. Believing that internal and external customer satisfaction is the key to successful enterprises and consistently challenging myself to exceed company goals. Working well within a team and enjoying a fun environment.
Overview
12
12
years of professional experience
Work History
Hardware Team Leader
Mitre 10 MEGA Taupo
01.2023 - Current
- Monitor Team performance and provided constructive feedback to increase productivity and maintain quality standards and achieving budget.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Built strong relationships with Sales Reps throughout the Hardware department.
Recruitment and Compliance Manager
Mitre 10 Mega Kapiti
01.2019 - 01.2023
- Progressing into this role after starting off as Zone Manager for Customer Service and moving into Managing power garden, garden care and housewares departments.
- This role ensures that Mitre 10 cultural values are met through managing the operations side of the Business.
- Recruitment – From end to end. Collaborating with the Senior Management Team and Owners to understand role requirements and expectations. Posting roles and collaborating with external clients. Developed recruiting strategies to identify the right candidates and build networks. Screening and Interviewing, completing an extensive 3 stage interview process. Reference checking and offering a role. With 120+ team members it is important I recruit the right cultural fit to join the team
- An amazing onboarding programme which included, introductions, store walk, H&S, training plans and follow up.
- Sales - Achieving KPI's in both budget and store compliance including, vehicles, SiteSafe, health and safety, expiry dates, all Team standard operating procedures
- Rostering to achieve and exceed KPI's and lead the team to ensure the smooth running of checkouts, customer service and loss prevention to give the customer an unforgettable experience
- Performance Evaluation and Management – Conducting regular one on one discussions and yearly performance reviews with each team member. Leading disciplinary meetings when required.
- Maintaining and Managing store assets – This includes organising building maintenance, servicing of all vehicles and workplace reviews
- HR – All areas of HR including return to work plans, Accidents, Injuries, Regular coaching, training of SOP's (Safety Operating Procedures) and taking Team through their Retail Service IQ certificates.
Store Manager
Babycity Capital Gateway
01.2018 - 01.2019
- Managing a team of 7 staff members, recruiting and continuous coaching
- Commitment to achieving Budget, Margin and KPI's
- Working with AR Pos system, processing invoices, receipting and ordering.
Regional Manager
The Just Group, Smiggle
01.2016 - 09.2016
- Accepting the role of a Wellington Based Cluster Manager, I managed a group of 7 stores Matting at around $5 million and a Team of 40. My main focus was supporting Store Managers to ensure they could get the best result out of their business, achieving budgets and growth year on year
- November 2016, I accepted the role of Regional Manager growing my region from 7 to 11 stores, covering Gisborne down to Dunedin, directly reporting to the Senior Regional Manager of the brand as well as to the General Manager of The Just Group NZ. This included holding weekly conference calls with our Australia team around sales, visual merchandising, product, and marketing in NZ
- Sales - With 11 stores Matting around $8 million with 70 staff, delivering store budgets and KPI targets to ensure sales budgets and growth on last year. Reporting on Productivity for both stores and Region, ensuring this remains in line with labour and in line with NZ and Australia.
- Salaries - I work to a seasonal labour budget as a region to ensure all stores are achieving high productivity by not exceeding their base hours
- Talent - coaching Store Managers in sales, salaries, talent and shrink through conducting quarterly Performance Updates on Store Managers as well as yearly performance reviews. Low labour turnover through promoting within other brands in the company
- Shrink - working towards a season shrink budget through stocktaking summer and winter. conducting bi monthly Loss Prevention Audits on all stores and weekly LP calls on stores that post a stocktake result over budget. Delivering daily LP coaching through store visits to create team awareness.
Senior Manager
The Just Group, Smiggle
01.2012 - 01.2016
- This position is a pivotal role to the business as it involves leading an A-grade store in ensuring a high level of customer connection, and achieving budgets, targets, and KPI's.
- Within a short time, I was promoted to Store Manager and after around twelve months I was offered the added responsibility of becoming one of five Senior Managers supporting all twenty three stores in New Zealand, with focus on Porirua, Lower Hutt and Palmerston North
- In November 2014 I took over the Store Manager role in Smiggle Lower Hutt, Queensgate. Since taking over this store I have successfully managed to turn it into a profitable store in achieving seasonal budgets, KPI targets and store rankings.
Education
BSW and Certificate in Pacific Development -
Massey University
Palmerston North2011
Advanced Certificate in Hospitality -
Wellington Polytechnic
Wellington2000
Skills
- Honest and reliable with a cheerful disposition
- Highly motivated and hardworking
- Reliable and conscientious
- Works well in a Team environment
- Organised and methodical in carrying out all work
- Excellent leadership qualities
- Strong ability to work sole charge or in a team
- Enjoy good banter
- Love seeing clients succeed
Timeline
Hardware Team Leader
Mitre 10 MEGA Taupo
01.2023 - Current
Recruitment and Compliance Manager
Mitre 10 Mega Kapiti
01.2019 - 01.2023
Store Manager
Babycity Capital Gateway
01.2018 - 01.2019
Regional Manager
The Just Group, Smiggle
01.2016 - 09.2016
Senior Manager
The Just Group, Smiggle
01.2012 - 01.2016
BSW and Certificate in Pacific Development -
Massey University
Advanced Certificate in Hospitality -
Wellington Polytechnic
Similar Profiles
Jorja RoseJorja Rose
Checkout Operator at Mitre 10 Mega QueenstownCheckout Operator at Mitre 10 Mega Queenstown
Mounika TeppalaMounika Teppala
Checkout Operator at Mitre 10 MEGACheckout Operator at Mitre 10 MEGA
Kelly-Kimberley MamakuKelly-Kimberley Mamaku
Sales Assistant at Mitre 10 MegaSales Assistant at Mitre 10 Mega