Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Lepani Baleinausori

Waitakere,New Zealand

Summary

Working in the service Industry (Hospitality and Aviation has given me the opportunity to focus on a specific set of skills and abilities. Performing tasks and completing jobs related to these skills and abilities each day has helped me become better at what I do which is to be of service to my customers. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

9
9
years of professional experience

Work History

Manager on Duty

Time Zone Bowling
07.2024 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Flight Management Unit Officer

Lulutai Airlines Limited
01.2021 - 01.2024
  • Line of communications to All passengers related to Flight Disruptions via direct telephone calls, emails and social media
  • Liaise with our stakeholders within our entire networks to coordinate on the Recovery plan to accommodate Disruptions
  • Provide Disruption and Recovery updates to management
  • Preflight of All flights using the 72hrs, 48hrs and 24hrs window
  • Publish and load schedules to the reservation system TTI ZENITH
  • Ensure that all airport staff are fully advised of all SSR bookings (Medical cases, WCHR,UMNR)
  • Handling Charters and ADHOC flight requests
  • Publish and load schedules on Takeflight for Cargo, engineering and Flight operations
  • Handlight Reservation(online bookings, online payments)
  • Reviewing bookings for accuracy such as dates, times and making adjustments where needed
  • Answering telephone calls, emails and social media for bookings, enquiries, recommendations, answering questions, solving problems and making adjustments or changes
  • Serving customers face to face in regards to bookings, attending to their enquiries, answering their questions, solving their problems, taking their complaint seriously, report and record
  • Report and record all risks and incidents to the Quality Assurance and Safety department
  • Teaching junior staff on selling techniques, importance of Tariffs, to follow safety rules and always deliver Best and Quality Customer Service.

Ticketing and Sales Consultant

Lulutai Airlines
01.2019 - 01.2021
  • Serving customers face to face at the front counter
  • Always offer help and recommendation to customers with their travel options (routes, air-fares, availabilities, air-craft type)
  • Issue Domestic airline tickets via walk-ins, emails, telephone and also referrals
  • Help the marketing team with road shows and outer island trips
  • Use selling techniques to encourage customers with our promotions (packages)
  • Handle cash and reconciliation of the daily sales summary
  • Reach revenue targets that are required by the revenue department
  • Handle unforeseen problems and complaints uncounted at the frontline.

Food & Beverage Supervisor

Tanoa International Dateline Hotel
01.2016 - 01.2019
  • Overseeing inventory, including food and beverages, supplies and other restaurant equipments
  • Managing daily beverages stocks
  • Liaise with Food & Beverage Manager on daily tasks
  • Check and signs off Cashiers daily sales summary
  • Choosing a wide range of beverages to be served
  • Monitoring employee productivity to ensure that goals are being met
  • Coordinating staffs schedules, including shift changes and absence
  • Ensure that All Food and Beverage staff are well trained for best Customer service and Safety procedures
  • Conduct staff appraisals and performance for monthly and quarterly
  • Helping in taking food and beverage orders from customers
  • Handling guests and staff complaints.

Education

Diploma in leadership & Management -

APTC, TONGA CAMPUS
02.2019

Occupational Health and Safety Modules I & II for safety Representatives and Committee Members -

TPAF, Nadi, Fiji
09.2007

Hospitality Management & Supervisory Module I -

TPAF, Nadi, Fiji
02.2007

Skills

  • Great problem solving
  • Ability to demonstrate professional Customer Service and go an extra mile
  • Excellent Communication skills via emails, social media, verbal and writing
  • Attention to details
  • Ability to collaborate effectively with the Team
  • Work under pressure
  • Computer Literature

References

  • Mr. Poasi Tei, Chief Executive Officer, Lulutai Airlines Limited, Tonga, 676-8707534
  • Mrs. Moana Kupu, Human Resources Manager, Lulutai Airlines Limited, Tonga, 676-7750949

Languages

Fiji, Tonga and English
Full Professional

Timeline

Manager on Duty

Time Zone Bowling
07.2024 - Current

Flight Management Unit Officer

Lulutai Airlines Limited
01.2021 - 01.2024

Ticketing and Sales Consultant

Lulutai Airlines
01.2019 - 01.2021

Food & Beverage Supervisor

Tanoa International Dateline Hotel
01.2016 - 01.2019

Diploma in leadership & Management -

APTC, TONGA CAMPUS

Occupational Health and Safety Modules I & II for safety Representatives and Committee Members -

TPAF, Nadi, Fiji

Hospitality Management & Supervisory Module I -

TPAF, Nadi, Fiji

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Lepani Baleinausori