LERONG CHEN-SUSAN
Auckland,New Zealand
Summary
Results-oriented professional with extensive experience in logistics planning and problem-solving at Wyndham Shaoxing Fuyue Hotel.
Multilingual capabilities in English, Cantonese, and Mandarin, and have a background of working in multiple countries with proficiency in multiple languages.
Expertise in stock management systems, enhancing operational efficiency and customer satisfaction.
Overview
1
1
Certification
Work History
Hotel Front Desk Clerk (Internship)
Wyndham Shaoxing Fuyue Hotel
, China
03.2024 - 05.2024
- Efficient Multi-Channel Communication Management: Managed responses to inquiries and room requests through online platforms, phone, and email.
- Professional Call Handling: Handled customer inquiries via phone, ensuring prompt transfer to appropriate staff members.
- Accurate Reservation System Data Management: Input customer data into reservation systems, and update it to reflect room changes.
- Cash Handling in Compliance with Accounting Standards: Managed the cash drawer according to established accounting guidelines.
Warehouse Supervisor & Wholesale Coordinator (Internship)
Wyndham Shaoxing Fuyue Hotel
, Papua New Guinea
11.2023 - 01.2024
- Quotation Process Monitoring: Monitored and tracked the entire quotation process to ensure timely updates and smooth progression from initiation to completion.
- On-site loading supervision: Oversaw the loading and unloading of materials from incoming trucks to ensure safe and efficient handling.
- Operational Reporting and Communication: Kept upper management and department heads informed about loaded items, and promptly reported any issues encountered during operations.
- Logistics Coordination and Emergency Response: Planned and coordinated loading and unloading schedules to maximize time efficiency, while responding swiftly to unexpected challenges to maintain smooth operations.
Education
MASTER OF APPLIED FINANCE - BUSINESS ANALYTICS
UNIVERSITY OF AUCKLAND
11.2025
Skills
- Fluent in English, Cantonese, and Mandarin
- Microsoft Office Suite
- XMS High Star Hotel Management System
- Hotel software expertise
- Bookkeeping
- Logistics planning
- Complex Problem-solving
- Shipping and receiving
- Inventory management
Certification
- Certificate of Qualification in Chinese Accounting
- IELTS 7.5 (Academic)
- Chinese Driver License
Languages
- Cantonese
- Mandarin
- English
- Japanese
Timeline
Hotel Front Desk Clerk (Internship)
Wyndham Shaoxing Fuyue Hotel
03.2024 - 05.2024
Warehouse Supervisor & Wholesale Coordinator (Internship)
Wyndham Shaoxing Fuyue Hotel
11.2023 - 01.2024
MASTER OF APPLIED FINANCE - BUSINESS ANALYTICS
UNIVERSITY OF AUCKLAND
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