LESIELI NG LAM
Auckland,AUK
Summary
Dedicated operations professional with over 10 years of administration and project coordination experience in diverse sectors. Expertise in enhancing operational efficiency and customer satisfaction through process optimisation and compliance management. Proven ability to deliver high-quality support in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Operations Administrator (Casual)
SZ Servicing Ltd
11.2025 - Current
- Executed operational administration duties in accordance with SZ SERVICING LTD processes to ensure compliance and efficiency.
- Managed workflow tasks including documentation, coordination, and data entry.
- Processed and tracked operational requests, improving response times and service delivery.
- Facilitated switching, broadband, metering, and service-related administrative functions, enhancing overall team support.
- Maintained accurate records and supported team efficiency
Metering Specialist
Genesis Energy
10.2025 - Current
- Coordinate end-to-end metering requests including upgrades, import/export, new connections, TOU metering & Decommission
- Liaised with retailers, network companies, electricians, MEPs, and customers to facilitate metering processes.
- Raised and monitored metering work orders to ensure timely completion.
- Investigate and resolve metering issues.
- Analyse metering documentation and validate data accuracy.
- Supported solar metering initiatives, managed tariff changes, and addressed operational inquiries.
- Conducted regular audits to monitor adherence to regulatory requirements.
- Created and offered additional materials to enhance training.
Metering Coordinator
Ecotricity
02.2025 - 10.2025
- Coordinate end-to-end metering requests including upgrades, import/export, new connections, TOU metering & Decommission
- Raised and monitored metering work orders, ensuring timely completion and compliance with standards.
- Liaised with retailers, network companies, electricians, MEPs, and customers to facilitate smooth metering operations and resolve issues.
- Resolved metering issues to ensure accurate service delivery.
- Analyse metering documentation and validate data accuracy.
- Supported solar metering, implemented tariff changes, and addressed operational enquiries to enhance service delivery.
Project Administrator
Solarzero
05.2023 - 11.2024
- Coordinated inspections and remediation tasks to meet project timelines
- Processed purchase orders and escalations to support project execution
- Managed installation documentation to ensure smooth transition from handover to activation
- Built stakeholder relationships
- Updated Salesforce records regularly
Switching Administrator (Casual)
Solarzero
01.2023 - 05.2023
- Managed switching processes and coordinated inbox management to streamline operations
- Resolved provider concerns through effective communication and problem-solving to enhance service delivery.
- Streamlined workflow processes to enhance overall efficiency
Customer Service Representative
Automobile Association NZ
10.2019 - 01.2023
- Delivered exceptional customer service to resolve issues and enhance satisfaction
- Provided timely roadside assistance to customers in need
- Consistently met performance targets to ensure service efficiency
Interim Centre Manager
Shining Star Educare
11.2017 - 01.2019
- Managed daily operations and compliance
- Oversaw curriculum planning to ensure alignment with educational standards.
- Liaised with agencies and stakeholders to align resources with program goals
- Coached, mentored, and trained team members to elevate overall job performance
- Assisted staff in improving performance through feedback and resources and administration
- Recruited and onboarded new staff
- Facilitated parent workshops on child development and learning
- Organised parent-teacher meetings to facilitate effective communication to enhance community engagement and strengthen communication
Centre Administrator
Shining Star Educare
04.2016 - 11.2017
- Organized events and programs at the center to enhance community engagement
- Coordinated enrolments and administration to streamline processes
- Ensured compliance and reporting met regulatory standards
Recoveries Assistant
Home Direct
08.2010 - 04.2016
- Managed customer accounts and processed payments to ensure timely recovery of funds.
- Facilitated recovery processes to improve operational workflows and increase recovery rates.
- Conducted credit risk analysis
- Coordinated legal proceedings
Skills
- Metering Analysis
- Data Validation
- Compliance management
- Salesforce
- CRM Systems
- Project Coordination
- Stakeholder Management
- Workflow Management
- Operational Efficiency
- Process optimisation
- Microsoft Office Suite
- Customer Service
- Problem Solving
- Attention to Detail
- Time Management
- Client management
Accomplishments
- Quiet Achiever Award - Genesis Enterprise Excellence Awards 2026
- Selected to travel to Fiji to deliver customer service training 2015
Timeline
Operations Administrator (Casual)
SZ Servicing Ltd
11.2025 - Current
Metering Specialist
Genesis Energy
10.2025 - Current
Metering Coordinator
Ecotricity
02.2025 - 10.2025
Project Administrator
Solarzero
05.2023 - 11.2024
Switching Administrator (Casual)
Solarzero
01.2023 - 05.2023
Customer Service Representative
Automobile Association NZ
10.2019 - 01.2023
Interim Centre Manager
Shining Star Educare
11.2017 - 01.2019
Centre Administrator
Shining Star Educare
04.2016 - 11.2017
Recoveries Assistant
Home Direct
08.2010 - 04.2016