Lesieli Fangalilo Fonua
Auckland,AUK
Summary
Proven team player with a track record of enhancing customer satisfaction at Burger King through exceptional service and multitasking abilities. Skilled in customer engagement and efficient problem-solving, demonstrated at Post Haste Couriers by managing high call volumes and resolving complex issues, significantly improving client satisfaction.
Overview
5
5
years of professional experience
Work History
Crew Member
Burger King
07.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Call Center Representative
Post Haste Couriers
03.2020 - 03.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree -
Westlake Girls High School
North Shore, NZ11-2011
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Integrity and honesty
Languages
Tonga
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Burger King
07.2023 - Current
Call Center Representative
Post Haste Couriers
03.2020 - 03.2021
No Degree -
Westlake Girls High School
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