Leslee Marie D. Orencia
Sydenham,Christchurch
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
Overview
23
23
years of professional experience
Work History
Customer service Representative
24-7 Intouchcx (Netflix)
11.2022 - 08.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Private Caregiver (Dialysis Patient)
08.2021 - 12.2023
- Provide compassionate care to elderly patient with diabetes
- Assist client with taking medication and arranging schedules and reminders
- Assist with activities with daily living, such as bathing, dressing and grooming
Private Caregiver (Person with disability)
04.2020 - 06.2021
- Assist client with personal needs including feeding, grooming and toileting
- Keep client’s home environment clean, healthy and safe with regular cleaning, trash removal and laundry service
Customer Service Representative
Intercontinental Hotels Group
01.2017 - 12.2019
- Respond to variety of customer requests and inquiry via the telephone
- A brand champion, taking pride in using every customer interaction to educate members on our brands and products.
- Make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.
- Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs
- Handles hotel reservations, updates, redemptions complaints and suggestions while displaying excellent customer service.
- Enrollment of new members to the IHG Rewards Club Program and manage and maintain Rewards Club Accounts by ensuring member satisfaction.
Customer Service Officer
BDO Unibank Inc. Central Operations Group
11.2012 - 09.2016
- Respond to variety of customer requests and inquiry via the telephone
- Ensure that all bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Respond to customer’s inquiry regarding products and services of the bank
- Provide information to customers on the account balances and status
- Suggest effective ways which the bank can promote its product and services and increase customer satisfaction
- Ensure that customers’ confidential information is properly protected and only used for official purposes
Customer Service Representative
24-7 Customer Inc.
07.2010 - 05.2012
- Handle a telecom account based in United Kingdom
- Deliver exceptional customer service by addressing every customers needs by providing and delivering professional, helpful and high quality assistance via the telephone
- Process payments, explaining bills, addressing complaints and resolve simple technical issues
- Suggest effective ways which the company can promote its product and services and increase customer satisfaction
Customer Service Representative
Convergys Philippines
08.2009 - 07.2010
- Handle financial account for credit card based in the United States
- Respond to variety of customer requests and inquiry via the telephone such as: Card activation, process payment, account balance, account status, bill inquiry, interest rate inquiry, interest rate reduction, card activation
- Suggest effective ways which the bank can promote its product and services and crease satisfaction
- Ensure that customers’ confidentiality information is properly protected and only used for official purposes
Customer Service Representative
NCO Philippines
08.2008 - 07.2008
- Handle a telecom account based in the United States
- Deliver exceptional customer service by addressing every customers needs by providing professional, helpful and high quality assistance via the telephone
- Breakdown information and identify opportunities to gain client agreement and trust
- Suggest effective ways which the company can promote its product and services and increase customer satisfaction.
Administrative Assistant
Am-Phil Food Concept for American Chilis
04.2003 - 10.2003
- Performs administrative and office support activities for multiple supervisors that includes; photocopying, faxing, mail distribution and filing
- Organize files, draft messages, schedule appointments and support other staff
- Managing and distributing information within the office
Administrative Staff
ASTEC International- Receptionist
04.2001 - 03.2002
- Welcomes visitors by greeting them, in person or on the telephone; answering and referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook, issuing visitor badges.
Education
Associate of Applied Science - Health And Wellbeing (Level 5)
AGI
Christchurch, New Zealand04-2026
Bachelor of Science - Psychology
Far Eastern University
Manila, Philippines10-2000
Associate of Applied Science - Caregiving
Extendicare Training Center
Philippines10-2007
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Multitasking and organization
- Emotional support
Timeline
Customer service Representative
24-7 Intouchcx (Netflix)
11.2022 - 08.2024
Private Caregiver (Dialysis Patient)
08.2021 - 12.2023
Private Caregiver (Person with disability)
04.2020 - 06.2021
Customer Service Representative
Intercontinental Hotels Group
01.2017 - 12.2019
Customer Service Officer
BDO Unibank Inc. Central Operations Group
11.2012 - 09.2016
Customer Service Representative
24-7 Customer Inc.
07.2010 - 05.2012
Customer Service Representative
Convergys Philippines
08.2009 - 07.2010
Customer Service Representative
NCO Philippines
08.2008 - 07.2008
Administrative Assistant
Am-Phil Food Concept for American Chilis
04.2003 - 10.2003
Administrative Staff
ASTEC International- Receptionist
04.2001 - 03.2002
Associate of Applied Science - Health And Wellbeing (Level 5)
AGI
Bachelor of Science - Psychology
Far Eastern University
Associate of Applied Science - Caregiving
Extendicare Training Center
Similar Profiles
MARIA ANGELA SJ. ANIAGMARIA ANGELA SJ. ANIAG
TEAM LEADER at IntouchCX (Former 24-7 Intouch PH, Inc.)TEAM LEADER at IntouchCX (Former 24-7 Intouch PH, Inc.)
Rahul PRahul P
Team Leader - Service Delivery at IntouchCX (24-7 Intouch)Team Leader - Service Delivery at IntouchCX (24-7 Intouch)
Gabriel Joshua LopezGabriel Joshua Lopez
Customer Service Representative at IntouchCX (Formerly 24-7 Intouch)Customer Service Representative at IntouchCX (Formerly 24-7 Intouch)
Dexter SugarolDexter Sugarol
Steel Fixer/chargehand at DownerSteel Fixer/chargehand at Downer
Grace CoveneyGrace Coveney
Front of House at Nga Waka Winery Cellar DoorFront of House at Nga Waka Winery Cellar Door