Lesley Ford
Bombay,AUK
Summary
Experienced Office Manager with a strong attention to detail and a passion for continuous learning. Demonstrated success across multiple industries, including 6+ years with current employer. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Knowledgeable of industry trends and skilled at leading successful teams. Committed to delivering optimal outcomes, negotiating agreements, and supporting the growth of both the company and its employees. Highly organized, detail-oriented, and effective communicator.
Overview
33
33
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
Pro-Floors Limited
10.2016 - 08.2024
- Successfully oversaw team and ensured fulfillment of compliance requirements
- Promoted a positive atmosphere for team members to thrive
- Delivered exceptional customer service to clients
- Update and maintain client files
- Implemented effective asset management strategies
- Increased productivity and reduced costs through the implementation of streamlined insurance management techniques.
- Ensuring IRD requirements/filings are met
- Completing Government Agency reporting
- Performed banking reconciliations, efficiently managing international transactions
- Multi tasking, retaining information over the various entities within the group (10+ entities)
- Ability to remain impartial, whilst ensuring all entities benefit
- Exceeded expectations in strong commitment, work ethic, and maintenance of honesty and confidentiality
- Executes seamless business operations
- Generated increased revenue
- Enhanced communication and negotiation abilities while engaging with major entities.
MANAGER/TRUSTEE
Baradene Bus Charitable Trust
01.2012 - 01.2016
- Established and oversaw service operations
- Effective staff scheduling and management
- Day to day organisation of all aspects with running a successful charitable trust
- Established and oversaw an effective charitable trust
- Regular communication and liaison with clients
- Ensuring safety compliance and standards adhered to.
ACCOUNTS MANAGER
Crop Solutions Limited
Pukekohe
01.2005 - 01.2011
- Sole in charge
- Oversaw administration tasks including record keeping, IRD compliance, employee needs, insurance management as well as asset maintenance.
- Researched product requirements, advisor to clientele.
- Managed relationships with banks and other third parties involved in finance matters.
- Provided guidance on accounting issues related to revenue recognition and other complex transactions.
- Maintained inventory of supplies and equipment.
INSURANCE BROKER
Tony Smith Insurance Services
01.1992 - 01.1999
- Qualified Practicing Insurance Broker
- Executed tasks as a team leader
- Performed administrative tasks such as preparing invoices, updating records.
- Assessed client risk profiles and recommended appropriate coverage plans.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Identified opportunities for cross-selling additional products or services.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
- Reviewed policy documents for accuracy prior to issuing them to clients.
Education
Certificate In Microsoft Excel -
The Career Acadeny
07-2024
6th Form Certificate -
McAuley High School
Auckland, NZSkills
- Administration skills
- Communication skills
- Negotiation skills
- Problem-solving skills
- Ability to multi task
- Organization and time management skills
- Employee Supervision
- Team Supervision
- Compliance Monitoring
- Policy Development
- Billing
- Staff hiring
- Office Management
- Expense Reporting
- Fluent in Office 365 suite
- Compentent with Windows systems and basic operations
- MYOB & Exo Payroll
Certification
- Full Drivers Licence
References
- Paul Eden, R&J Batteries, 0272288616
- Christine Montagna, Principal, Ray White Tuakau, 0272745893
- John Mills, 0210449545
Timeline
OFFICE MANAGER
Pro-Floors Limited
10.2016 - 08.2024
MANAGER/TRUSTEE
Baradene Bus Charitable Trust
01.2012 - 01.2016
ACCOUNTS MANAGER
Crop Solutions Limited
01.2005 - 01.2011
INSURANCE BROKER
Tony Smith Insurance Services
01.1992 - 01.1999
Certificate In Microsoft Excel -
The Career Acadeny
6th Form Certificate -
McAuley High School
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