Lesley-Rere Pukeiti
Hamilton,WKO
Summary
Versatile hospitality professional with hands-on experience in food and beverage management, front office operations, and team coordination. Strong background in financial controls, operational management, and customer service. Passionate about developing staff and ensuring seamless service delivery to enhance guest satisfaction.
Overview
14
14
years of professional experience
Work History
Restaurant and Bar Services
Accor Ibis Tainui Hamilton
Hamilton, New Zealand
11.2022 - Current
- Achieved recognition as one of the highest-performing restaurants in profitability within the Accor brand in NZ over the last seven months.
- Implemented financial controls that enhanced overall profitability.
- Oversaw operational management, prioritizing staff training and development to elevate service quality.
- Strengthened customer relationships through exceptional service experiences.
- Directed events and functions’ operations to deliver memorable guest experiences.
- Facilitated communication between reception and kitchen teams to ensure seamless restaurant operations and improve service delivery.
- Actively engaged in restaurant and bar operations to maintain service excellence.
- Managed guest check-in and check-out procedures, ensuring prompt responses to inquiries to enhance guest satisfaction.
Hotel Host
Accor SO/Auckland
Auckland, New Zealand
12.2020 - 11.2022
- Coordinated food and beverage services for managed isolation facility during COVID-19.
- Guided guests with meal selections, ensuring prompt delivery to rooms for enhanced dining experience.
- Responded to guest inquiries via telephone to enhance service quality.
- Optimized room cleaning processes, maintaining high cleanliness standards to enhance guest satisfaction.
- Performed general housekeeping tasks, maintaining cleanliness of guest rooms.
- Advanced to housekeeping supervisor, implementing time management training to boost team efficiency.
- Assisted staff in daily operations to ensure smooth workflow. in daily operations, ensuring efficient service delivery.
Food and Beverage Attendant/Supervisor
Accor Ibis Tainui Hamilton/Novotel Hamilton
Hamilton, New Zealand
08.2016 - 10.2020
- Oversaw food and beverage operations, enhancing service quality and guest satisfaction.
- Managed cash handling, stock orders, and month-end reports for F&B, ensuring accurate financial tracking.
- Demonstrated proficiency in Simphony systems and experience with Opera Cloud systems.
- Applied extensive knowledge of conference and events management in operational planning.
- Maintained current LCQ and manager's license to ensure compliance with regulations.
- Streamlined front office duties, improving guest experiences and operational workflow.
Part-time Bartender
Rehab NightClub
Rarotonga
11.2013 - 02.2014
- Provided exceptional customer service to enhance guest experience in fast-paced environment.
- Managed cash register transactions with accuracy to ensure smooth operations.
- Conducted inventory and restocked beverages to ensure availability for customer orders.
- Executed opening and closing tasks to maintain store operations, including restocking supplies.
Junior Finance Officer
Ministry of Finance and Economic Management
Rarotonga
01.2013 - 01.2014
- Performed tax audits to ensure compliance and accuracy of financial records
- Managed cash handling and facilitated business banking transactions, including tax audit reviews
- Frontline reception
- Inbound/outbound phone inquiries
- Edited newsletter content to enhance clarity and engagement for readers
I-site Front Office Assistant
Cook Islands Tourism Corporation
04.2012 - 04.2012
- Famil Tour Promotion
- Handled customer telephone inquiries, providing assistance and information
- Performed data entry and filing, ensuring accurate record-keeping
Volunteer
Balloons over Waikato
03.2015
- Contributed to local community projects as a Lions Club volunteer
- Coordinated children's activities and ensured safety at events
- Salesperson, cash handling
Education
New Zealand Diploma - Tourism & Travel
New Zealand School of Tourism
12-2016
Certificate in Tourism, Travel & Airline Industry Level 3&4, Certificate in Amadeus Course -
New Zealand School of Tourism
Hamilton, NZ12-2015
Skills
- Operational management
- Financial controls
- Event management
- Food safety compliance
- Guest relations
- Customer service
- Team leadership
- Time management
- Process improvement
- Effective communication
- Problem solving
- Teamwork and collaboration
Personal Information
Nationality: New Zealand Citizen
Languages
- Cook Island Maori
- English
Education And Qualifications - Tertiary Education
- New Zealand School of Tourism, 02/08/16, 12/16/16, New Zealand Diploma in Tourism & Travel
- New Zealand School of Tourism, 03/09/15, 12/11/15, Certificate in Tourism, Travel & Airline Industry Level Three, Certificate in Tourism, Hotel & Airline Operations Level Four, Certificate in Blue Lagoon Cruises Module and Assessment, Certificate in Hobbiton Specialist Knowledge, Certificate in Amadeus Course
Work Experience Voluntary Work
- Balloons over Waikato - Nightglow, 03/28/15, Lions Club Association volunteer, Sales person, cash handling, Children's Supervisor personnel
- Cook Islands Tourism Corporation I-site, 04/16/12 - 04/20/12, I-site Front Office Assistant, Famil Tour Promotion, Telephone enquiries, Data entry and filling
Timeline
Restaurant and Bar Services
Accor Ibis Tainui Hamilton
11.2022 - Current
Hotel Host
Accor SO/Auckland
12.2020 - 11.2022
Food and Beverage Attendant/Supervisor
Accor Ibis Tainui Hamilton/Novotel Hamilton
08.2016 - 10.2020
Volunteer
Balloons over Waikato
03.2015
Part-time Bartender
Rehab NightClub
11.2013 - 02.2014
Junior Finance Officer
Ministry of Finance and Economic Management
01.2013 - 01.2014
I-site Front Office Assistant
Cook Islands Tourism Corporation
04.2012 - 04.2012
New Zealand Diploma - Tourism & Travel
New Zealand School of Tourism
Certificate in Tourism, Travel & Airline Industry Level 3&4, Certificate in Amadeus Course -
New Zealand School of Tourism