Lesley Thomas
Hastings,HKB
Summary
Driven and dependable, honed a blend of customer service excellence and problem-solving prowess at Harvey Norman. Leveraged teamwork and critical thinking to enhance customer satisfaction and streamline operations. Skilled in computer applications and adept at fostering client relationships, consistently exceeding expectations with a proactive approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
44
44
years of professional experience
Work History
Store Administrator. Customer Service Tickets
Harvey Norman
06.2019 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Customer facing role helping find solutions to resolve product issues in a timely manner.
- Working with suppliers and other agencies to resolve product issues on behalf of the customer
2IC Floor Manager - Furniture
Harvey Norman
06.2016 - 06.2019
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 6 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Merchandising shop floor
Sales Consultant - Bedding and Furniture
Harvey Norman
02.2004 - 06.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Contract Manager
Corrections Department
01.2001 - 01.2004
- Overall management of national contract with the private prison.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Provided expert guidance on contractual matters to project managers, facilitating smooth project execution.
Contract Manager/Employment Consultant and Manager
WINZ
01.1980 - 01.2001
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Timeline
Store Administrator. Customer Service Tickets
Harvey Norman
06.2019 - 06.2024
2IC Floor Manager - Furniture
Harvey Norman
06.2016 - 06.2019
Sales Consultant - Bedding and Furniture
Harvey Norman
02.2004 - 06.2016
Contract Manager
Corrections Department
01.2001 - 01.2004
Contract Manager/Employment Consultant and Manager
WINZ
01.1980 - 01.2001
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