Lesley He

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Used cash registers and credit card machines to cash out customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Teaching students Chinese

• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

As an office administrator, I inputted data using Microsoft Office and helped with daily tasks. I have also learned to use Xero (some basic functions).

• Sorted, organized, and maintained files.
• Interacted with customers by phone, email, or in-person to provide information.
• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Participated in workshops and presentations related to projects to gain knowledge.

[Graze] Whangarei Fine Food Ltd t/a Graze: To research and recommend 3 POS systems which can record expiry dates on products in a retail store capacity.

• Analyzed problematic areas to provide recommendations and solutions.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.