Leslie Hoch
Beach Haven, Auckland
Summary
Proven track record in healthcare and customer service roles, notably as a Retinal Photographer-Grader and optical Assistant and exemplified by a promotion to assistant manager at Chemist Warehouse and recognition as the best employee of 2018. Demonstrates strong organizational abilities and excellent interpersonal skills, ensuring high-quality patient care and team collaboration. Skilled in computer applications and a fast learner, consistently achieving and surpassing set goals.
Overview
14
14
years of professional experience
Work History
Retinal Photographer-Grader
Comprehensive Care PHO
03.2023 - Current
- Taking retinal photographs of diabetic patients and grading of diabetic retinopathy as a primary grader.
- Working in collaboration with our retinal screening ophthalmologist, screeners and admin team.
- Providing excellent customer service, even while working under pressure.
- Administrative work: calling patients, filling up clinics, sending letters/emails
Optical Assistant
Specsavers Optometrists
06.2019 - 03.2023
- Managing optometrists diary.
- Handling all enquiries over the phone, by email or in face to face.
- Providing excellent customer service, even while working under pressure.
- Building strong relationship with our customers in order to gain loyalty.
- Bonding in team to achieve good sales.
- Working toward KPI's.
- Helping customer with selecting and ordering glasses and making informed decisions on their best options.
- Running troubleshooting when customer is not 100% satisfied with his new spectacles. Developing great problem solving skills in collaboration with optometrist and in order to get great customer satisfaction.
Pharmacy Assistant
Chemist Warehouse
07.2018 - 06.2019
- Greeting customers and responded to questions with friendly, knowledgeable assistance.
- Providing best customer service in order to win loyalty of customers.
- Merchandising goods and rotating stock.
- After a few months, I got promoted supervisor.
- Elected best employee of year 2018 for my store.
- After 6 months, got promoted assistant manager.
Nurse Coordinator
Bastide Le Confort Medical
04.2014 - 11.2015
- Running my own schedule, great way to develop time management skill and ability to prioritise tasks.
- Providing training to district nurses who were to provide care.
- Meeting patient at home : delivering all required medical equipments , scheduling all deliveries and medical visits.
- Visiting patients for regular follow ups, sending report to specialist within one day and adjusting care plan when needed.
- Working in big team.
Dialysis Nurse
Clinique Tu Tonkin
08.2010 - 03.2014
- Educating family members on patient care instructions.
- Evaluating patient histories, complaints and current
symptoms. - Accurately documenting treatment, medications and IVs administered.
- Developing great team management with team of 30+ nurses.
Education
Bachelor of Science in Nursing -
Saint Joseph - Saint Luc
Lyon, France11.2009
High School Diploma -
Lycee St Just
Lyon, France06.2006
Skills
- Good interpersonal skills
- Strong Organizational Abilities
- Team player
- Excellent customer service
- Multitasking and Time
Management
- Proactive and self starter
- Computer Skills
- Problem solver
- Willingness to learn and fast learner
Hobbies
- Baking
- Hiking
- Travelling
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Limited Working
Timeline
Retinal Photographer-Grader
Comprehensive Care PHO
03.2023 - Current
Optical Assistant
Specsavers Optometrists
06.2019 - 03.2023
Pharmacy Assistant
Chemist Warehouse
07.2018 - 06.2019
Nurse Coordinator
Bastide Le Confort Medical
04.2014 - 11.2015
Dialysis Nurse
Clinique Tu Tonkin
08.2010 - 03.2014
Bachelor of Science in Nursing -
Saint Joseph - Saint Luc
High School Diploma -
Lycee St Just
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