Letaea Samuelu
Queenstown,OTA
Summary
Dynamic professional with a proven track record in the hospitality and IT sectors, notably at Heartland Hotel. Excelled in enhancing guest relations and operational efficiency through exceptional teamwork and advanced IT support skills. Achieved significant reductions in guest complaints and system downtime, demonstrating a strong ability to prioritize work and mentor teams for peak performance.
If I have the chance to work with you I will do my best to benefit your company.
Overview
11
11
years of professional experience
Work History
Room Attendant
Heartland Hotel
01.2023 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Assistant Manager and Receptionist
Tifaimoana Hotel and Indian Restaurant
05.2015 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw cash handling processes, streamlining intake and deposit tracking.
- Make bookings and greeting guests in a good manner.
IT Officer
Maxkar Ltd
09.2013 - 01.2015
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Streamlined helpdesk operations through the development of efficient ticketing systems and workflows.
- Developed custom applications to automate routine tasks, saving time and increasing productivity levels within the organization.
Education
Information Technology Essentials (cert) - CISCO
National University of Samoa
Samoa06.2013
Certificate In Coputer Operating - Computer And Information Systems
Natioanal University of Samoa
Apia Samoa11.2012
Pacific Senior Secondary Certificate - General Studies
Avele College
Apia Samoa11.2009
Skills
- Teamwork
- Professional appearance
- Hospitality industry
- Teamwork orientation
- Safety procedures
- Work prioritization
- Guest relations
- Documentation
- Mentoring and training
- Front desk communications
- Fast Learner
- Highly dependable
- Excellent attention to detail
Timeline
Room Attendant
Heartland Hotel
01.2023 - Current
Assistant Manager and Receptionist
Tifaimoana Hotel and Indian Restaurant
05.2015 - 12.2022
IT Officer
Maxkar Ltd
09.2013 - 01.2015
Information Technology Essentials (cert) - CISCO
National University of Samoa
Certificate In Coputer Operating - Computer And Information Systems
Natioanal University of Samoa
Pacific Senior Secondary Certificate - General Studies
Avele College
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