Letaina Ioane
Lower Hutt, Wellington,WGN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Shift Manager
Restaurant Brands Ltd
Lower Hutt, Wellington
01.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Recommended opportunities for growth and advancement to motivate employees.
Education
High School Diploma -
Palauli Sisifo College
Samoa12-2022
Skills
- Supervision and leadership
- Excellent communication
- Customer relations
- Team building
- Customer service
- PPE use
- Dependable and responsible
- Multitasking
- Relationship building
Affiliations
Loves engaging in any youth activities
Every fortnight, on a Tuesday I do outreach to the elders who need help with doing their shopping and as well as paying bills.
Accomplishments
- New Zealand Certificate in Christian Ministry
Languages
Samoan
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Shift Manager
Restaurant Brands Ltd
01.2023 - Current
High School Diploma -
Palauli Sisifo College
Similar Profiles
STEPHEN DONNELLYSTEPHEN DONNELLY
Global Culinary Director - Popeye's International at Restaurant Brands InternationalGlobal Culinary Director - Popeye's International at Restaurant Brands International
Uriel MartínUriel Martín
Work References at Restaurant BrandsWork References at Restaurant Brands
Joanne MarlowJoanne Marlow
Restaurant Manager at Restaurant Brands NZRestaurant Manager at Restaurant Brands NZ