Letece Patterson
Auckland
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Fashion Retail Assistant
City Chic And Country Charm
Auckland, AUK
11.2022 - 02.2023
- Collaborated with the visual merchandising team to create eye-catching window displays, driving increased foot traffic and sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handled returns/exchanges efficiently while ensuring compliance with company policies and maintaining customer satisfaction levels.
- Leveraged social media platforms for promoting new arrivals resulting in increased online engagement from potential buyers.
- Assisted in planning and executing promotional events to drive customer engagement and increase foot traffic instore.
- Managed efficient cash register operations.
- Assisted in inventory management, efficiently processing shipments, stocking shelves, and conducting regular stock counts.
- Recommended complementary purchases to customers, increasing revenue.
Receptionist
T.C WELDZ
Auckland
07.2014 - 02.2018
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Seasonal Worker
Coverstaff Recruitment
Rosebank Road
02.2009 - 12.2009
- Diagnosed and treated pest and disease problems in plants, shrubs and trees.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Removed rocks and prepared soil for planting.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
Factory Worker
WorkForce
Mangere, AUK
02.2007 - 09.2008
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
- Adjusted machines to increase productivity for runs.
- Oversaw logistics and inventory management for storeroom.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Met production targets and tight deadlines by collaborating closely with team members.
- Made sure that products were produced on time and are of good quality.
- Maintained machinery to prevent overloads and avoid malfunctions.
Education
Undergraduate - Psychology
Level Two - Nzqa
11.2010
- Awarded nzqa level two qualifications.
Certificate - Health And Wellness
09.2006
Skills
- Customer Service
- Merchandising and Display
- POS Software
- Store Opening and Closing
- Creative Thinking
- Fashion History
- Organization
- Register Opening and Closing
- Store Organization
- Promotional planning
Timeline
Fashion Retail Assistant - City Chic And Country Charm
11.2022 - 02.2023
Receptionist - T.C WELDZ
07.2014 - 02.2018
Seasonal Worker - Coverstaff Recruitment
02.2009 - 12.2009
Factory Worker - WorkForce
02.2007 - 09.2008
Open Polytechnic of New Zealand - Undergraduate, Psychology
Massey High School - Level Two , Nzqa
Servilles Hairdressing Academy - Certificate , Health And Wellness