Letiana Lepupa

• Skilled at working independently and collaboratively in a team environment.

• Booking appointments for specialists and setting recalls if required.

• Respond to and process requests for referrals

• Document relevant phone conversations with patients and refer patient concerns or clinical queries to the appropriate health professional.

• Maintain the patient record management system; collate records, reports and information, ensure they are entered fully and accurately into the system and updated when required.

• Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
• Increased patient satisfaction by enhancing communication between medical staff and patients

.•Booking and Managing Appointments for all enrolled patients while being the first point of contact in the clinic.

•Opening and closing procedures for the clinic on a daily basis which includes setting up the triage rooms, banking,and making sure the clinic is in a presentable state for parents.

•Handling claims for ACC,Immunisations, Maternity and General Medical Services and being responsible for all correspondence regarding all claims.

• Multitasking throughout the day between taking phone calls, dealing with the patients in the clinic, corresponding with the doctor and the pharmacist regarding scripts while completing and following up all tasks listed down for each day.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• ⦁ Dealt with cash handling when serving customers and banking at the end of each day.

⦁ Booking in repairs for the store

⦁ Following CRC processes when required

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.

⦁ Got to further my customer service and communication skills

⦁ Practised in reaching sales targets and achieving great KPIs through selling

skills

⦁ Multitasking especially within a busy environment (e.g- serving multiple customers with the same amount of energy and service that would satisfy everyone)

• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Maintained personnel records and updated internal databases to support document management.

⦁ Requesting information from medical providers to support claims

⦁ Imported new claims into system

⦁ Dealt with phone calls from clients when they would require support in escalating their claims

⦁ Responsible for clearing and responding the emails before the end of the day.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.