Leticia Feausi
Drury,AUK
Summary
Dynamic Supply Chain Coordinator at Husqvarna with a proven track record in enhancing operational efficiency. Skilled in supplier relationship management and effective communication, I successfully implemented process improvements that fostered collaboration across teams, driving customer satisfaction and loyalty. An analytical thinker and problem solver while also homing a warm and bubbly personality. I am driven and obtain an attitude to serve others to the best of my ability. I have the ability to think on my feet and also seek help and communicate my concerns or needs if required.
Overview
10
10
years of professional experience
Work History
Supply Chain Coordinator
Husqvarna
Auckland, AUK
05.2023 - Current
- Coordinated supply chain activities to optimize inventory management and ensure timely product delivery.
- Analyzed demand forecasts to align procurement strategies with market trends and customer needs.
- Implemented process improvements to enhance operational efficiency and reduce lead times.
- Collaborated with cross-functional teams to streamline logistics operations and enhance service quality.
- Managed supplier relationships to negotiate contracts and maintain high standards of quality and service.
- Oversee shipping documentation and working closely with external agencies to ensure shipments are on track
- Utilise reports to track shipments and identify products that need to be replenished.
- Involvement with international staff and communicating needs and ideas to best suit the future and growth of the company.
Customer Service Representative
Husqvarna
Auckland, AUK
02.2020 - 07.2022
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Utilized CRM software to document interactions and track customer issues for effective resolution.
- Collaborated with team members to streamline processes, improving response time for customer requests.
- Provided product knowledge and recommendations, guiding customers in selecting appropriate solutions.
- Handled order processing and returns efficiently, maintaining accurate records of transactions.
- Conducted follow-up calls to ensure customer satisfaction post-purchase, fostering long-term relationships.
- Resolved escalated issues by employing strong problem-solving skills and empathy towards customer concerns.
- Participated in training sessions to enhance product knowledge and improve service delivery standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Warehouse Administrator
Husqvarna
Auckland, AUK
02.2019 - 01.2020
- Managed inventory using warehouse management systems to ensure accurate stock levels.
- Coordinated incoming and outgoing shipments to optimize operational efficiency.
- Conducted regular quality checks on stored products to maintain compliance with safety standards.
- Assisted in training new staff on warehouse protocols and equipment usage.
- Developed documentation procedures for inventory control, ensuring accuracy and accountability.
Warehouse Picker
Husqvarna
02.2019 - 01.2020
- Operated material handling equipment to efficiently locate and retrieve items.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to streamline picking processes and enhance productivity.
- Followed safety protocols to ensure a secure working environment for all staff.
- Processed orders accurately, ensuring timely delivery of products to customers.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Organized warehouse shelves and racks to maximize space utilization.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Machine Operator
Firth Industries
Auckland, AUK
05.2016 - 12.2018
- Operated machinery to produce high-quality concrete products efficiently.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Followed safety protocols to maintain a safe working environment for all team members.
- Collaborated with team members to streamline production processes and reduce downtime.
- Assisted in training new operators on equipment usage and safety standards.
- Coordinated with supervisors to troubleshoot equipment issues promptly, minimizing disruptions.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
High School Diploma -
Middleton Grange School
Christchurch, NZSkills
- Data entry
- Supplier relationship management
- Document coordination
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Written communication
Languages
Samoan
Native or Bilingual
Maori
Limited Working
English
Native or Bilingual
Timeline
Supply Chain Coordinator
Husqvarna
05.2023 - Current
Customer Service Representative
Husqvarna
02.2020 - 07.2022
Warehouse Administrator
Husqvarna
02.2019 - 01.2020
Warehouse Picker
Husqvarna
02.2019 - 01.2020
Machine Operator
Firth Industries
05.2016 - 12.2018
High School Diploma -
Middleton Grange School