Letitia Puni
Auckland,Weymouth
Summary
Reliable, hardworking and resourceful team player with extensive experience in completing various administrative tasks, managing competing priorities and providing quality customer service. High level of attention to detail and excellent decision-making and problem solving skills. Organised and dedicated professional with a proven track record of exceptional communication and planning in fast paced environments. Self-motivated and able to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Accounts Manager
Oasis Resources Limited
03.2020 - Current
- Prepared and processed business documents for relevant parties, including government departments and suppliers in New Zealand and Samoa.
- Developed and maintained spreadsheets and databases to track, analyze and report incoming shipments.
- Corresponded with suppliers and government agencies in New Zealand and Samoa, regarding various business matters.
- Utilised Xero to code and process invoices, income, expenses, assets and liabilities, as well as generate financial reports to assist management with business strategy.
- Collaborated with charted accountant to file goods and services tax and income tax to IRD.
Group Fitness Coach
Fortitude Fitness
02.2021 - Current
- Assisted with the scheduling of the coaches weekly roster.
- Provided support with managing and organising members in large scale competitions throughout New Zealand.
- Cultivated positive relationships with members by engaging with them inside and outside of classes and providing exceptional customer service.
- Collaborated with members to identify potential barriers to achieving fitness goals and developed customised plans to overcome these.
- Demonstrated correct technique for functional fitness movements and proper use of exercise equipment.
Marketing Intern
Fletcher Living
11.2018 - 02.2020
- Organised and hosted internal and external marketing and stakeholder events.
- Planned and coordinated meetings between company executives, local Iwi, stakeholders, businesses and residents.
- Performed office administrative duties to enhance team cohesiveness.
- Assisted in creating written, video and image content for marketing channels.
- Collaborated with team members to help expand marketing channels.
Customer Care Intern
Air New Zealand
11.2017 - 02.2018
- Navigated multiple computer systems and applications to find necessary information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Investigated and resolved customer inquiries and complaints.
- Developed and implemented business initiatives based on customer insights.
- Assisted with the review of Customer Relation guidelines.
Visitor Experience Representative
Auckland Live
04.2017 - 11.2018
- Managed the back of house stage doors for events at the Auckland Town Hall, Aotea square, Aotea Centre and The Civic.
- Delivered a high standard of customer service to each client by creating welcoming and positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked alongside relevant departments to respond to customer requests, offering excellent support and tailored recommendations to address their needs.
- Responded proactively and positively to rapid change.
Education
Bachelor of Commerce - Accounting And Marketing
University of Auckland
Auckland, NZ09.2019
Skills
- Administrative Support
- Client Engagement
- Business Correspondence
- Scheduling
- Data Entry
- Analytical and Critical Thinking
- Communication and Interpersonal Connection
- Self-Directed
- Flexible and Adaptable
- Time and Workload Management
Timeline
Group Fitness Coach
Fortitude Fitness
02.2021 - Current
Accounts Manager
Oasis Resources Limited
03.2020 - Current
Marketing Intern
Fletcher Living
11.2018 - 02.2020
Customer Care Intern
Air New Zealand
11.2017 - 02.2018
Visitor Experience Representative
Auckland Live
04.2017 - 11.2018
Bachelor of Commerce - Accounting And Marketing
University of Auckland
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