Letitia Smith
Christchurch,CAN
Summary
Results-driven Team Leader experienced in conflict resolution, employee training, and resource allocation. Implemented best practices that enhanced workflow and drove operational efficiency while supervising operations and mentoring team members to achieve high service standards. Focused on fostering a positive work environment and optimizing team performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Salvation Army
Christchurch, Christchurch
02.2023 - 02.2026
- Supervised daily operations and ensured adherence to organizational policies.
- Trained and mentored team members, enhancing service delivery quality.
- Coordinated volunteer scheduling and managed resource allocation efficiently.
- Monitored inventory levels and coordinated supply management efforts.
- Resolved team conflicts, fostering a collaborative and positive work environment.
- Implemented best practices, streamlining workflow and enhancing operational efficiency.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Organized team meetings to discuss progress and challenges.
- Identified areas where teams could improve their skill set.
- Recruited, trained, and supervised new staff members.
Retail Worker
Salvation Army
Christchurch, Christchurch
02.2022 - 02.2023
- Assisted customers in selecting items and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the retail space.
- Collaborated with team to design engaging displays that enhanced customer experience.
- Handled donations, sorting items for sale or distribution.
- Maintained friendly, outgoing demeanor to foster positive work environment and strengthen customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Delivered excellent customer service by answering questions, resolving issues, and professionally addressing complaints.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Restaurant Team Member
KFC
Blenheim, Blenheim
2018 - 2022
- Assisted customers with orders, providing friendly and efficient service.
- Coordinated with team members to deliver timely service during peak hours, improving overall efficiency.
- Delivered exceptional service to high volume of daily customers, contributing to positive dining experiences.
- Prepared food items according to established recipes and standards.
- Ensured cleanliness and organization in dining and kitchen areas to enhance customer experience.
- Operated kitchen equipment safely, following safety protocols.
- Handled cash transactions accurately at the register.
- Followed health regulations to ensure food safety compliance.
- Assisted in taking customer orders and providing recommendations.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Education
National Certificate Beauty Services Cosmetology
Service IQ
Christchurch, NZ12-2012
Skills
- Team management
- Performance management
- Employee training
- Resource allocation
- Workflow optimization
- Conflict resolution
- Time management
- Problem solving
- Effective communication
- Customer service
Certification
- First Aid Cerificate
- Communication Skills with other Cultures
- Occupational Health and Safety
Timeline
Team Leader Manager
Salvation Army
02.2023 - 02.2026
Retail Worker
Salvation Army
02.2022 - 02.2023
Restaurant Team Member
KFC
2018 - 2022
National Certificate Beauty Services Cosmetology
Service IQ