Levi Hohaia

In my role as a Connected Communications Coordinator, I was responsible for supporting my team in sales. One of my main tasks was ensuring my team was knowledgeable and remand upto date with new developments in the telco area. I also played a key role in managing stock counts. I worked closely with the operations coordinator to ensure that our stock levels were accurate and that we had enough products to meet customer demand. Ontop of that I had a solid understanding of the POS system, which was a big part of my role. I became very familiar with how the system worked through hands-on experience, both from using it regularly in my own work and from training others. I was able to navigate all aspects of the system, from processing sales and returns to troubleshooting any issues that came up.

I worked closely with the sales manager helping with the day-to-day operations including coaching and managing staff. Overall, my role was all about supporting my team and ensuring we met sales and operational targets while maintaining a positive and efficient work environment.

In my role, I trained and mentored new employees to help maximize team performance and ensure they were equipped with the necessary skills to succeed. I worked closely with my coworkers to enhance the overall customer experience and efficiently manage the storefront, always focusing on creating a welcoming and smooth environment. Even during high-volume periods or unusual events, I maintained a calm demeanor, which helped keep the store running smoothly and set a positive example for the rest of the shift team. Through this, I developed an in-depth understanding of customer service principles and best practices, allowing me to continually improve both team and customer interactions.