Courtney Louise Turner
Blenheim
Summary
My current role is working as part of the Reservations Team at Beachcomber Cruises and Picton Water Taxis. I am dedicated to offering exceptional assistance to team members and clients. I am skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. My aim is to be positive and upbeat with strong relationship-building abilities. I maintain professional appearance and demeanor and expertly complete assigned tasks with focus on quality. I am dependable and a quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Reservation Agent
Beachcomber Cruises And Picton Water Taxis
09.2023 - Current
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
Primary School Teacher
Springlands School
01.2021 - 08.2023
- Completed Better Start Literacy Approach Cohort 5 in 2023.
- Met with parents to review Individualized Education Plans for at-risk students.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Developed positive rapport with students of various and diverse backgrounds.
- Fostered student curiosity and interest in learning through hands-on activities and field trips.
Sales Assistant
New Heritage Bakery
11.2022 - 04.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted stall revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Primary School Teacher
Mayville Primary School
01.2019 - 12.2020
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Developed communicative relationships with students and parents to support learning.
- Lead the Computing and Technology Team.
- Professional Development including; Whanau Engagement, Adverse Childhood Experiences and Early Trauma, Safeguarding, Suicide Prevention and Working in Partnership with Parents.
Assistant
Bread Of Life OSCAR
04.2014 - 09.2018
- Planned and coordinated trips, games, and activities for the children.
- Behaviour management and mediation of issues.
- Open communication with whanau/families.
- Followed detailed directions from management to complete daily paperwork and health and safety procedures.
Education
Bachelor of Teaching And Learning (Primary) - Education
University of Canterbury
Christchurch, NZ12.2018
Skills
- Personalized Support
- Ability to work under pressure and multi-task
- Collaborative Environments
- Social Skills
- Innovative and have the capability to adapt and be flexible to a situation
- Planning and Organization
- Ability to develop and maintain successful relationships
- Telephone reservations
- Customer Engagement
Timeline
Reservation Agent
Beachcomber Cruises And Picton Water Taxis
09.2023 - Current
Sales Assistant
New Heritage Bakery
11.2022 - 04.2023
Primary School Teacher
Springlands School
01.2021 - 08.2023
Primary School Teacher
Mayville Primary School
01.2019 - 12.2020
Assistant
Bread Of Life OSCAR
04.2014 - 09.2018
Bachelor of Teaching And Learning (Primary) - Education
University of Canterbury
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