Lewis Potts
Ashburton,NETHERBY
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Noble 600. Skilled in inventory control, staff management, and fostering customer engagement. Demonstrated ability to boost efficiency and maintain high-quality standards. Excels in POS system operation and team collaboration, ensuring operational excellence and positive customer experiences. Highly proactive manager with 5 years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Noble 600
08.2021 - 05.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Duty Manager
Speights Ale House Ashburton
02.2019 - 08.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Traffic Manager
Total Traffic Management
10.2017 - 02.2019
- Responsible for the safe and efficient flow of traffic during active work sites on the road.
- Operate the pilot vehicle guiding traffic through active work sites.
- Painted and maintained cycle lanes throughout Christchurch.
- Achieved Dangerous goods and level 1 TMP Qualifications.
- Set up and took down work sites in accordance with industry regulations.
Front of House Employee
Speights Ale House Ashburton
01.2016 - 10.2017
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Hardware Sales Associate
Mitre 10 Mega Ashburton
02.2014 - 01.2016
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Offered expert advice on proper tool usage and safety precautions when necessary, empowering customers to use their purchases confidently.
- Participated in ongoing training sessions to stay up-to-date on industry trends, new products, and best practices in sales techniques.
- Handled returns and exchanges professionally, maintaining customer loyalty while adhering to store policies.
Trolly Boy
New World Ashburton
02.2012 - 02.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Ashburton College
Ashburton, NZ11.2016
Skills
- Inventory control and record keeping
- Payroll Administration
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Order delivery practices
- Reliable and Responsible
- Liquor Law Compliance
- Back of House Management
- Event Coordination
Certification
- Current LCQ certificate valid until 11/2/2027
Timeline
Restaurant Manager
Noble 600
08.2021 - 05.2024
Duty Manager
Speights Ale House Ashburton
02.2019 - 08.2021
Traffic Manager
Total Traffic Management
10.2017 - 02.2019
Front of House Employee
Speights Ale House Ashburton
01.2016 - 10.2017
Hardware Sales Associate
Mitre 10 Mega Ashburton
02.2014 - 01.2016
Trolly Boy
New World Ashburton
02.2012 - 02.2014
High School Diploma -
Ashburton College