Summary
Overview
Work History
Education
Skills
References
Personal Information
Part Time Assignments
Timeline
Generic

Lexi Vorias

North Shore,New Zealand

Summary

Skilled in front office coordination, with a background in managing administrative tasks, scheduling appointments, and overseeing customer service.Demonstrates strong organizational skills, communication abilities, and problem-solving prowess. Known for enhancing operational efficiency and improving team productivity through process improvements. Committed to maintaining professionalism and delivering high-quality results in fast-paced, deadline-driven environments.

Overview

6
6
years of professional experience

Work History

Front Office Coordinator

Bays Dental
Forrest Hill, New Zealand
05.2024 - Current
  • Greet patients, manage phone calls, and schedule/confirm appointments
  • Process check-ins/outs, verify insurance details, and address patient inquiries
  • Assist with billing, claims processing, and other administrative tasks
  • Ensure confidentiality and compliance with privacy regulations
  • Developed operational policies to enhance patient care services.
  • Led team meetings to discuss performance and address challenges.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.

Fitness Professional

Fitness HQ
Albany, New Zealand
05.2023 - 05.2024
  • Develop personalized fitness and nutrition plans for clients
  • Conduct health assessments and provide exercise instruction
  • Lead group classes, manage appointments, and assist with client registrations
  • Maintain gym equipment and ensure safety protocols are followed
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

FOH Manager

The Black Antler Eatery
Browns Bay, New Zealand
09.2022 - 05.2023
  • Managed POS systems, bar and FOH operations, and customer relationships
  • Trained and mentored new staff.
  • Ensured compliance with regulations, maintained inventory, and designed new menus
  • Optimized profits by controlling food, beverage and labor costs.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Established policies for cash handling procedures to maximize security measures.
  • Resolved conflicts among employees in an effective manner.

Waitress, Promoted to Team Leader

The Spur
Albany, New Zealand
01.2020 - 06.2022
  • Developed from a trainee to team leader, gaining valuable customer service and leadership skills
  • Worked closely with management to improve team performance and service quality.
  • Supervised front-of-house operations to ensure high service standards.
  • Oversaw inventory management and ordering of supplies for efficiency.
  • Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
  • Conducted regular inventory checks and placed orders for additional supplies as needed.

Education

RCSA Recruitment Certificate
07-2025

Level 4 & 5 - Personal Training and Nutrition

New Zealand Institute of Health and Fitness
Auckland, NZ
10.2023

NCEA Level 2 -

Long Bay College
Auckland, NZ
12.2022

First aid certificate

Skills

  • Leadership and teamwork
  • Conflict resolution
  • Customer care and support
  • Scheduling and inventory management
  • Point of sale systems
  • Cash handling
  • Microsoft Office proficiency
  • Adaptability and empathy
  • Accountability
  • RCSA Code of Conduct
  • Applicant interviewing
  • Client relations
  • Candidate sourcing

References

Available upon request.

Personal Information

Driving License: Full Driver’s License

Part Time Assignments

  • Dynamix Recruitment, Shadowing consultants to learn more about the Day in the Life of a Recruitment Consultant, working with various temps and helping with online registrations.

Timeline

Front Office Coordinator

Bays Dental
05.2024 - Current

Fitness Professional

Fitness HQ
05.2023 - 05.2024

FOH Manager

The Black Antler Eatery
09.2022 - 05.2023

Waitress, Promoted to Team Leader

The Spur
01.2020 - 06.2022

RCSA Recruitment Certificate

Level 4 & 5 - Personal Training and Nutrition

New Zealand Institute of Health and Fitness

NCEA Level 2 -

Long Bay College

First aid certificate

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Lexi Vorias