Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Leyan Al Qaysi

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Customer service representative

Ministry
10.2019 - Current
  • Of social development | Contact centre |, Responding to requests of information
  • Listening and providing all the financial and other needs for the client
  • Processing, updating, and managing client information on SWIFTT & CMS
  • Making outbound calls where required to fulfil client requests
  • Providing support to assist with wider MSD services
  • Able to analyse information, solve problems and decision making
  • Ability to adapt to a busy and challenging environment
  • Managing client’s information with integrity and professionalism
  • Other spoken languages: fluent in Arabic
  • New Zealand Post | Customer Service & Administration

Customer service

10.2017 - 06.2019
  • Assisting with all queries
  • Process all bill payments and parcels for delivery
  • Keep all forms and products restocked within the store
  • Authorised to submit IRD applications, NZTA and Western Union
  • General office cleaning duties

Dental Assistant

Otara Dental Centre
03.2015 - 11.2016
  • Collect patient medical records and history
  • Provide patient information on dental hygiene
  • Assist with surgical operations
  • Contact with patients and give the instruction about their medicine
  • Sterilize and disinfect instruments and prepare trays and materials

customer service

Z Energy, Customer Service
12.2014 - 12.2015
  • General Sales and,
  • Help customers with fuelling up their cars and oil checks
  • Liaised with suppliers
  • Restocking of shelves and keep records of merchandise
  • Cashing up of till at the end of the day

Education

Call Centre People – Skills for Industry Programme -

2019

Bachelor - Business Information Systems

AUT
2019

Academic 1 in English - undefined

2014

Te Wananga O Aotearoa National Certificate in Computing Level 2, 3 & 4 - undefined

2014

Skills

  • Skills and Attributes
  • Administration experience
  • Great customer service skills
  • Excellent computer skills
  • Effective interpersonal skills
  • Hardworking
  • Attention to detail
  • Methodical

Affiliations

I define myself as a hardworking and collaborative team member who is self-motivated, with excellent interpersonal and customer service skills. I am proactive, show good initiative, and have the ability to work independently, as well as within in a team environment. I have extensive experience dealing with clients, record-keeping skills and communication with a high level of accuracy.

Languages

Arabic
Native or Bilingual

Timeline

Customer service representative

Ministry
10.2019 - Current

Customer service

10.2017 - 06.2019

Dental Assistant

Otara Dental Centre
03.2015 - 11.2016

customer service

Z Energy, Customer Service
12.2014 - 12.2015

Call Centre People – Skills for Industry Programme -

Bachelor - Business Information Systems

AUT

Academic 1 in English - undefined

Te Wananga O Aotearoa National Certificate in Computing Level 2, 3 & 4 - undefined

Leyan Al Qaysi