Lezelle van Heerden
Summary
Dependable and successful providing fast, high-quality customer service to guests and customers in all settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
5
5
years of professional experience
Work History
Customer Support and Data Entry
Halls Refrigerated Transport
11.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front of House Waitress
The Rib House
02.2020 - 10.2022
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Personal Assistant
Nicoline Dickinson Photography
09.2020 - 04.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed residential properties and staged homes prior to clients' arrivals.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Organized and attended meetings and compiled related documents and reports.
- Displayed absolute discretion at handling confidential information.
Retail Assistant
The Hope Shop
02.2019 - 12.2019
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
The Kitchen Company
07.2019 - 08.2019
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Received and routed business correspondence to correct departments and staff members.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
Education
Level 5 Diploma - Leadership And Management
Open Polytechnic of New Zealand
Auckland02.2023
Skills
- Sales expertise
- Point of sale operation
- Hospitality service expertise
- Teamwork
- Critical thinking
- Planning and Coordination
- Multitasking abilities
- Leadership
- Teambuilding
- Adaptability
- Computer proficiency
- Cultural awareness
Timeline
Customer Support and Data Entry
Halls Refrigerated Transport
11.2022 - Current
Personal Assistant
Nicoline Dickinson Photography
09.2020 - 04.2021
Front of House Waitress
The Rib House
02.2020 - 10.2022
Receptionist
The Kitchen Company
07.2019 - 08.2019
Retail Assistant
The Hope Shop
02.2019 - 12.2019
Level 5 Diploma - Leadership And Management
Open Polytechnic of New Zealand
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