Lezhi (Laurie) Huang
54A Becroft Drive, Forrest Hill
Auckland
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Customer Specialist
ASB Bank
04.2023 - Current
Customer Specialist
ASB Bank
11.2022 - 04.2023
- Customer onboarding, basic technology queries and everyday banking queries.
- Promoting core products and services such as Streamline, Fastsaver, Mobile Banking App and Digital Banking Services, Visa, Term Investment, and selected Insurances as well as Kiwisaver.
- Educate our customers on technology solutions to make their banking simple and easy
Company Owner
Self Employed
08.2018 - 11.2022
- Aligned branding initiatives and sales strategies with client goals.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Managed 6 employees by supervising daily tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Customer Banking Consultant
Westpac NZ
07.2016 - 07.2017
- Developed customized solutions of deposit, lending and other products for Personal and business customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Opened, closed and updated accounts for customers.
- Responsible for identifying existing and new customer’s banking needs
Customer Banking Consultant Development
Westpac
08.2014 - 07.2016
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into inventory management system.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
Bars Duty Manger
SKYCITY Entertainment Group
11.2010 - 07.2014
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Monitored company inventory to keep stock levels and databases updated.
- Developed team communications and information for meetings.
- Onboarded new temps by entering employee information into systems.
- Maintained energy and enthusiasm in fast-paced environment.
Convention & Catering Supervisor
SKYCITY Entertainment Group
11.2007 - 07.2011
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians and facility management team.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Onboarded new temps by entering employee information into systems.
- Increased customer satisfaction by resolving issues.
- Coordinated florists, photographers and musicians during for events.
Education
Diploma - Diploma in Hospitality Management
Lion Nathan School of Business
Auckland 07.2003 - 06.2005
Skills
Consumer banking
Self-motivated nature
Security knowledge
Educating clients
Opening and closing procedures
Creative problem solving
Service standard compliance
Money handling abilities
Languages
English
Mandarin
Cantonese
Certification
Health and Safety Representative Training Stage 3 from Impac NZ, more info on www.impac.co.nz. NZQA Unit Standard 20198, 17601, 17602, 18411 and 25042
Timeline
Senior Customer Specialist
ASB Bank
04.2023 - Current
Customer Specialist
ASB Bank
11.2022 - 04.2023
Company Owner
Self Employed
08.2018 - 11.2022
Customer Banking Consultant
Westpac NZ
07.2016 - 07.2017
Customer Banking Consultant Development
Westpac
08.2014 - 07.2016
Health and Safety Representative Training Stage 3 from Impac NZ, more info on www.impac.co.nz. NZQA Unit Standard 20198, 17601, 17602, 18411 and 25042
08-2012
Bars Duty Manger
SKYCITY Entertainment Group
11.2010 - 07.2014
Convention & Catering Supervisor
SKYCITY Entertainment Group
11.2007 - 07.2011
Diploma - Diploma in Hospitality Management
Lion Nathan School of Business
07.2003 - 06.2005
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